Windows 11 Upgrade IT Support - Onsite Contract

Resourcing HQ; Montgomery (AL); On-site; USD 28,000 - 41,000; Full time

Job summary

Resourcing HQ in Montgomery, AL seeks an IT Support Technician to assist with a large-scale Windows 10 to Windows 11 device conversion. This contract role focuses on device preparation, deployment, and end-user assistance during the upgrade process.

Ideal candidates have basic technical skills, reliable attendance, and strong customer-service presence when working with staff. Local candidates only for onsite support.

Qualifications

• Basic technical aptitude and familiarity with Windows-based laptops.
• Strong reliability and ability to consistently show up on time and complete assigned tasks.
• Good communication skills when working with end users.
• Ability to follow technical processes and instructions during device deployment.
• Comfortable handling and transporting laptops and related equipment.
• Ability to work onsite in Montgomery, Alabama (local candidates only).
• Prior help desk, desktop support, or IT support experience.
• Experience with device deployment, imaging, or operating system upgrades.
• Healthcare industry experience is preferred but not required.

Responsibilities

• Support the migration of laptops and devices from Windows 10 to Windows 11.
• Prepare and configure devices by connecting them to required systems and allowing automated upgrade processes to run.
• Deliver upgraded devices to end users and assist with the transition from their old computers.
• Guide users through closing out their existing device and getting started on their upgraded device.
• Provide basic help desk-level technical support during the transition process.
• Ensure devices are properly set up, connected, and functioning before handing them off to end users.
• Maintain professionalism and clear communication when assisting staff during device transitions.
• Follow project procedures and documentation to ensure smooth device conversion.

Skills

Windows-based laptops

Reliability

End-user communication

Device deployment

Onsite work

Help desk experience

Job description

Resourcing HQ in Montgomery, AL seeks an IT Support Technician to assist with a large-scale Windows 10 to Windows 11 device conversion. This contract role focuses on device preparation, deployment, and end-user assistance during the upgrade process.

Ideal candidates have basic technical skills, reliable attendance, and strong customer-service presence when working with staff. Local candidates only for onsite support.