Field IT Engineer: Windows 11 Upgrade & Support

TechDigital Group; Groton (CT); On-site; USD 65,000 - 90,000; Full time

Job summary

TechDigital Group seeks an IT support specialist to assess Windows 10 environments, plan Windows 11 upgrades or replacements, and manage asset and configuration data.

You will build and configure Windows 11 workstations, install required software, migrate configurations, and verify connectivity to instruments and network resources. The role requires onsite deployment support and collaboration with vendors, security, and IT teams.

Qualifications

• 3–5 years of IT support, desktop engineering, or systems/infrastructure experience.
• Strong Windows 10 and Windows 11 troubleshooting experience.
• Windows workstation installation, configuration, and administration.
• Hardware and peripheral troubleshooting including drivers and Device Manager.
• Active Directory and domain-joined workstation concepts.
• TCP/IP, DNS, DHCP, and network shares basics.
• User/group permissions and local security concepts.
• Backup, restoration, and data migration fundamentals.
• Ability to interpret technical documentation and execute defined procedures.
• Strong documentation and technical communication skills.

Responsibilities

• Assess Windows 10 workstations to determine upgrade to Windows 11 or replacement needs.
• Capture and maintain workstation assets, OS, apps, versions, peripherals, interfaces and configuration data.
• Assess hardware/software readiness for Windows 11 and identify remediation needs.
• Support replacement of legacy workstations with Windows 11 where upgrades aren’t suitable.
• Build, configure, and prepare Windows 11 workstations per enterprise standards.
• Install and configure business, laboratory, and instrument-control software using approved packages.
• Migrate application configurations, local data, instrument configurations, and settings from existing workstations.
• Verify connectivity of Windows 11 workstations to instruments, resources, servers, printers, shares, and services.
• Troubleshoot Windows, drivers, services, applications, and network/peripheral issues.
• Coordinate with software/instrument vendors for compatibility, installation requirements, licensing, drivers, or upgrades.
• Support pre-upgrade backups and ensure rollback provisions.
• Execute workstation upgrade/replacement per approved procedures and project schedules.
• Support Active Directory/domain integration and endpoint-security requirements.
• Coordinate with infrastructure and cybersecurity teams for endpoint config and firewall needs.
• Assist end users during post-upgrade verification.
• Work with Validation/Quality teams for systems needing qualification and validation support.
• Document assessment results, implementation steps, issues, resolutions, and status in project trackers.
• Identify risks, blockers, dependencies, and escalate to project lead as needed.
• Follow SOPs, change-management, data integrity, cybersecurity, and GxP practices.
• Participate in project meetings, technical reviews, and deployment planning.

Skills

Windows 10/11

Troubleshooting

AD / Domain-Joined

Network fundamentals

Documentation

Onsite support

Upgrade planning

Vendor coordination

Job description

TechDigital Group seeks an IT support specialist to assess Windows 10 environments, plan Windows 11 upgrades or replacements, and manage asset and configuration data.

You will build and configure Windows 11 workstations, install required software, migrate configurations, and verify connectivity to instruments and network resources. The role requires onsite deployment support and collaboration with vendors, security, and IT teams.