Windows 11 Deployment & Desktop Support Specialist

F2Onsite; Shreveport (LA); On-site; USD 42,000 - 54,000; Full time

Job summary

F2OnSite is seeking an experienced Desktop Support Technician to provide hands-on end-user support and assist with deployment, configuration and ongoing support of Windows 11 workstations. The role involves migrations, Microsoft 365 apps, and ensuring a professional customer experience.

The candidate should have 2–4+ years of desktop/end-user computing support experience with demonstrated Windows 11 deployment and migration capabilities, along with strong communication and problem-solving skills.

Qualifications

• 2–4+ years of desktop/end-user computing support experience.
• Demonstrated Windows 11 deployment and migration experience.
• Experience installing and configuring Microsoft 365 apps and related tools.
• Strong communication and customer-service skills.

Responsibilities

• Deploy, configure, image, and support Windows 11 desktops and laptops.
• Perform Windows 10-to-Windows 11 migrations with user data transfers.
• Install and troubleshoot Microsoft 365 apps, Teams, Outlook, printers, and peripherals.
• Handle PC refreshes, hardware swaps, and asset updates.
• Troubleshoot hardware, software, network, and authentication issues.
• Support Intune, Autopilot, AD/Entra ID, SCCM/MECM, or similar tools.
• Validate devices post-deployment and provide post-migration support.
• Document work and update incidents in the ITSM system.
• Escalate complex issues to L2/L3 engineering as needed.

Skills

Desktop support

End-user computing

Windows 11

Migration experience

Customer service

Tools

Intune

Autopilot

Active Directory/Entra ID

SCCM/MECM

Job description

F2OnSite is seeking an experienced Desktop Support Technician to provide hands-on end-user support and assist with deployment, configuration and ongoing support of Windows 11 workstations. The role involves migrations, Microsoft 365 apps, and ensuring a professional customer experience.

The candidate should have 2–4+ years of desktop/end-user computing support experience with demonstrated Windows 11 deployment and migration capabilities, along with strong communication and problem-solving skills.