Desktop Technician

Vaco by Highspring; Knoxville (TN); On-site; USD 38,572 - 45,460; Full time

Job summary

A staffing and consulting firm is hiring Desktop Technicians in Knoxville to support a Windows 11 upgrade across healthcare facilities. The role involves imaging devices, performing hardware deployment, and ensuring application setup. Candidates should have 2+ years of desktop support experience and strong knowledge of Windows operating systems. This contract role offers a pay range of $28-33/hr depending on experience and requires on-site presence during business hours.

Qualifications

• 2+ years of experience in desktop support or IT field services.
• Strong knowledge of Windows 10 and 11 operating systems.
• Experience using SCCM or similar tools.

Responsibilities

• Unbox, tag, and image new devices using standard tools.
• Perform in-place Windows 11 upgrades.
• Deploy and configure new hardware for end users.

Skills

Desktop support experience

Knowledge of Windows 10 and 11

Experience using SCCM

Troubleshooting skills

Communication skills

Documentation skills

Job description

Base Pay Range

$28.00/hr - $33.00/hr

Job Summary

Vaco is hiring Desktop Technicians to support a large-scale Windows 11 upgrade and hardware refresh project across several healthcare facilities. Technicians will perform device imaging, hardware deployment, and application setup.

Responsibilities

• Unbox, tag, and image new devices using standard tools.
• Perform in-place Windows 11 upgrades and verify successful installations.
• Install and validate required software using SCCM or other approved tools.
• Deploy and configure new hardware for end users, ensuring logins, network connectivity, and application access.
• Document devices, activities, and completion status using provided templates.
• Follow daily direction from facility leaders and coordinate with the Vaco support team.

Qualifications

• 2 or more years of experience in desktop support, IT field services, or hardware deployment.
• Strong knowledge of Windows 10 and Windows 11 operating systems.
• Experience using SCCM or similar deployment and imaging tools.
• Ability to troubleshoot hardware, software, and connectivity issues.
• Excellent communication and documentation skills.
• Ability to work on-site during normal business hours.

Details

• Employment Type: Contract (W2)
• Duration: Approximately 3-6 months with potential extensions
• Schedule: Monday through Friday, standard business hours
• Compensation: $28-33/hr depending on experience
• Locations: Onsite (Knoxville - Multiple Locations)

Seniority Level

Mid-Senior level

Employment Type

Contract

Job Function

Information Technology

Industries

Information Services