Window Installations Operations Lead

Universal Windows Direct; St. Louis (MO); On-site; USD 70,000 - 75,000; Full time

Job summary

Universal Windows Direct in Missouri seeks an Operations Manager for window installation operations. The role oversees daily execution from receipt to installation, ensuring payroll, costs, and service quality are managed, and customer communications remain proactive and professional.

Responsibilities include coordinating crews by 8:30 a.m., managing scheduling, rescheduling when needed, and maintaining accurate Lead Perfection records while safeguarding inventory and job costs.

Qualifications

• Experience using Lead Perfection for field data and audits.
• Ability to manage installation scheduling, costs, and service notes.
• Strong communication with installers and customers.

Responsibilities

• Ensure installation crews depart by 8:30 a.m. and manage call-offs and delays.
• Coordinate with scheduling to fit window and recruit when backlog.
• Communicate with homeowners about changes and record updates in Lead Perfection.
• Prepare warehouse and next-day materials for dispatch.
• Perform field quality audits and document findings in Lead Perfection.

Skills

Lead Perfection

Reporting tools

Microsoft Teams

Payroll spreadsheets

Job description

Universal Windows Direct in Missouri seeks an Operations Manager for window installation operations. The role oversees daily execution from receipt to installation, ensuring payroll, costs, and service quality are managed, and customer communications remain proactive and professional.

Responsibilities include coordinating crews by 8:30 a.m., managing scheduling, rescheduling when needed, and maintaining accurate Lead Perfection records while safeguarding inventory and job costs.