Operations Manager

Great Day Improvements, LLC; St. Louis (MO); Sur place; USD 70 000 - 75 000; Plein temps

Résumé du poste

Universal Windows Direct is seeking an Operations Manager to drive installation operations from product receipt to final closeout. You will manage crews, coordinate scheduling, protect inventory, and ensure accurate job costs and payroll records.

You will own customer communication, field quality inspections, and lead perfection documentation. Experience with field audits, contractor oversight, and operating in a residential installation environment is essential.

Qualifications

• Strong operational organization required for daily field/warehouse coordination.
• Ability to manage customer updates, escalations, and service scheduling.
• Attention to cost control, payroll, and accurate field records.

Responsabilités

• Oversee installation scheduling, ensuring crews depart by 8:30 a.m. and backfill as needed.
• Coordinate with dispatch to move products into installation windows and recruit when needed.
• Communicate changes to homeowners and document updates in Lead Perfection.
• Prepare warehouse, service area, and materials for next-day dispatch.
• Lead customer updates and de-escalation efforts, including field visits when required.
• Review post-install labor bills and complete service requests promptly.
• Audit field work, resolve issues, and maintain accurate service tickets.
• Supervise installers, support recruitment, and ensure quality across jobs.
• Oversee receiving, inventory counts, and product protection in warehouse.

Connaissances

Operational planning

Customer communication

Problem solving

Data entry

Financial judgment

Field/warehouse versatility

Outils

Lead Perfection

Microsoft Teams

Payroll spreadsheets

Description du poste

Universal Windows Direct - Window Installation Operations Manager

Salary Range $70,000 - $75,000

The Operations Manager is accountable for the daily execution of installation operations within an assigned market, from receipt of product through installation, payment follow-up, service coordination, and accurate closeout. This position directs installer readiness, supports scheduling, safeguards inventory, audits job costs and installer payroll, resolves customer escalations, and performs field quality inspections. The role requires active ownership of customer communication, production pace, cost discipline, and accurate Lead Perfection records

Installation Execution & Scheduling

• Ensure installation crews have complete job packets, product, and materials and depart for job sites by the established 830 a.m. cutoff; address call-offs, delays, and cancellations promptly.
• Coordinate with scheduling personnel to move delivered product into installation within the required window; maintain installer capacity and assist with installer recruitment when backlog or capacity threatens service targets.
• Contact homeowners when arrival times or installation dates change, arrange rescheduling, and document changes to dates, assigned installers, and notes in Lead Perfection.
• Prepare the warehouse, service technician area, and next-day job materials for efficient dispatch

Customer Experience & Service Resolution

• Own timely, professional customer updates and de-escalation efforts, including field visits for escalated concerns.
• Review post-installation labor bills for service issues immediately; clarify required parts with installers and submit complete Post-Install Service Requests to the appropriate processing
• Review service reports, follow up with homeowners every two business days until scheduling, and maintain accurate service ticket status, dates, and notes.
• Coordinate production-team service visits and support prompt resolution of incomplete or deficient installations.

Installer Oversight & Quality Assurance

• Manage installer readiness, accountability, performance issues, and availability; support recruitment and retention of qualified crews.
• Perform scheduled field quality assurance audits across beginning, middle, and final stages of installations, document findings, and upload completed audit forms to Lead Perfection.
• Complete two designated field days per week for installer audits, escalated customer visits, permit needs, and specialized installation materials.
• Confirm required jobsite photographs, including yard-sign documentation, and address workmanship issues and installer chargebacks under company procedures.

Warehouse, Deliveries & Inventory

• Oversee receiving, reconciliation, labeling, staging, and secure handling of window, door, bath, service, and ancillary products.
• Compare deliveries with manifests and checklists, identify shortages or damage, escalates discrepancies, and update Lead Perfection and product-location tracking promptly.
• Maintain daily consumable material counts and at least weekly product counts; ensure job-specific materials are verified before installation.
• Maintain warehouse organization, product protection, readiness, and facility cleanliness and safety.

Role Requirements

The role requires strong operational organization, installer and customer communication, problem resolution, accurate data entry, financial judgment, and the ability to work in both warehouse and residential field environments. Proficiency with Lead Perfection, reporting tools, Microsoft Teams, and payroll spreadsheets is important. The source binder does not specify minimum education, years of experience, compensation, or travel requirements; those should be determined separately before external posting.

UWD is an Equal Employment Opportunity Employer

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