Window Installations Operations Lead

Great Day Improvements, LLC; St. Louis (MO); In loco; USD 70.000 - 75.000; Tempo pieno

Descrizione del lavoro

Universal Windows Direct is seeking an Operations Manager to drive installation operations from product receipt to final closeout. You will manage crews, coordinate scheduling, protect inventory, and ensure accurate job costs and payroll records.

You will own customer communication, field quality inspections, and lead perfection documentation. Experience with field audits, contractor oversight, and operating in a residential installation environment is essential.

Competenze

• Strong operational organization required for daily field/warehouse coordination.
• Ability to manage customer updates, escalations, and service scheduling.
• Attention to cost control, payroll, and accurate field records.

Mansioni

• Oversee installation scheduling, ensuring crews depart by 8:30 a.m. and backfill as needed.
• Coordinate with dispatch to move products into installation windows and recruit when needed.
• Communicate changes to homeowners and document updates in Lead Perfection.
• Prepare warehouse, service area, and materials for next-day dispatch.
• Lead customer updates and de-escalation efforts, including field visits when required.
• Review post-install labor bills and complete service requests promptly.
• Audit field work, resolve issues, and maintain accurate service tickets.
• Supervise installers, support recruitment, and ensure quality across jobs.
• Oversee receiving, inventory counts, and product protection in warehouse.

Conoscenze

Operational planning

Customer communication

Problem solving

Data entry

Financial judgment

Field/warehouse versatility

Strumenti

Lead Perfection

Microsoft Teams

Payroll spreadsheets

Descrizione del lavoro

Universal Windows Direct is seeking an Operations Manager to drive installation operations from product receipt to final closeout. You will manage crews, coordinate scheduling, protect inventory, and ensure accurate job costs and payroll records.

You will own customer communication, field quality inspections, and lead perfection documentation. Experience with field audits, contractor oversight, and operating in a residential installation environment is essential.