Window & Door Field Service Technician I

Andersen Corporation; Grand Rapids (MI); On-site; USD 29,000 - 43,000; Full time

Benefits offered by this job

401(k) Plan, Employer Fixed Contrib. &

Company Profit Sharing

Medical, Dental and Vision Coverage

Flexible Spending Accounts

Life Insurance

Paid Time Off & Holidays

Paid Parental Leave

Career Growth Planning & NationwideOp

Job summary

Andersen Corporation is hiring an on-site window/door technician to directly deliver service solutions and promote the Andersen brand at customers' locations. You will perform repairs, replace parts, and install components following warranty procedures while maintaining a professional image.

Join a team that values reliability, strong communication, and hands-on problem solving, with opportunities to grow and work with Andersen products in residential settings across the Michigan region.

Qualifications

• High school diploma and valid driver's license with clean driving record.
• 2+ years window installation experience (preferably Andersen products).
• Knowledge of products, service procedures and construction methods.
• Able to climb and work on ladders/scaffolding; lift up to 70 lbs with assistance.
• Basic computer skills and ability to use standard software.
• Strong communication and time-management skills.

Responsibilities

• Direct delivery of service solutions to promote the Andersen brand at customer sites.
• Performs repairs to windows/doors and installs replacement parts on the jobsite.
• Presents a professional image and completes tasks in a timely manner.
• Enforces warranty compliance and communicates warranty policy information.
• Completes documentation accurately (expenses, hours, travel, etc.).
• Monitors product performance and communicates observations to service support.
• Resolves difficult customer situations to maximize in-home service experience.

Skills

Dependability

Time management

Strong communication

Problem solving

Customer orientation

Education

High school diploma

Tools

WebWindowCare

Word

Excel

PowerPoint

Field Service mobile app

Job description

Andersen Corporation is hiring an on-site window/door technician to directly deliver service solutions and promote the Andersen brand at customers' locations. You will perform repairs, replace parts, and install components following warranty procedures while maintaining a professional image.

Join a team that values reliability, strong communication, and hands-on problem solving, with opportunities to grow and work with Andersen products in residential settings across the Michigan region.