Will-Call Desk Specialist - Customer & Order Support

Sysco Northeast Rdc; Concord (NC); On-site; USD 30,000 - 38,000; Full time

Job summary

Sysco Northeast RDC is seeking a will-call associate to ensure accurate, timely processing of will-call orders and face-to-face customer service at the desk. You will handle transactional aspects, coordinate pickups, and support credit requests.

The role requires basic math, strong communication, and the ability to work around cold environments and heavy product handling with a forklift or electric pallet jack.

Qualifications

• Must be 18+ with 0–1 year of relevant work experience.
• Ability to input and process orders with accuracy and speed.
• Must be able to lift 10–75 lbs and operate equipment in temperature-controlled areas.
• Able to communicate clearly with customers and teammates.

Responsibilities

• Provide customer services and support for national accounts and special orders.
• Process will-call orders accurately and coordinate pickups.
• Assist with credit requests and handle inquiries at the will-call desk.
• Maintain inventory lists and support cash sales program activities.
• Handle downtime tasks as assigned.

Skills

Customer service

Communication

Data entry

Attention to detail

English proficiency

Tools

Forklift operation

Electric pallet jack

Inventory handling equipment

Job description

Sysco Northeast RDC is seeking a will-call associate to ensure accurate, timely processing of will-call orders and face-to-face customer service at the desk. You will handle transactional aspects, coordinate pickups, and support credit requests.

The role requires basic math, strong communication, and the ability to work around cold environments and heavy product handling with a forklift or electric pallet jack.