Will-Call & Billing Specialist

Sysco Northeast Rdc; Northern (KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Sysco Northeast Rdc is seeking a will-call representative responsible for professional, accurate and timely processing of will-call orders at the desk, invoicing customers, collecting payments when necessary, and supporting Customer Service.

This role is customer-facing at the will-call desk and handles the transactional side of the will-call process, coordinating pickups, arranging van deliveries for routing, and assisting with intercompany and vendor pick-ups.

Qualifications

• High School diploma or equivalent required.
• 1 year of customer service or customer-facing experience.
• Strong communication and listening skills.
• Ability to handle cash transactions and payments.

Responsibilities

• Coordinate customer will call (generating and coordinating pick-ups).
• Provide customer services sales support as needed; key in all national accounts special orders and customer orders.
• Arrange van deliveries' generate them for routing and have them picked and staged by the warehouse.
• Organize Intercompany and vendor pick-ups and BRTs.
• Back-up for Sales Admin with E-Sysco, receptionist and other roles as assigned.
• Bill add-ons, daily donations, office supply orders, and customer billing only invoices.
• Set up UPS shipments through will call when needed.
• During downtime will perform duties as assigned and work the work queue for incoming calls for customer service.
• Support customer request for credit process.
• Employee Cash Sales Program: make inventory lists, distribute lists, take orders, hand out orders, and collect and turn in payments.

Skills

Customer service

Communication

Active listening

Data entry

English proficiency

Education

High School diploma

Job description

Sysco Northeast Rdc is seeking a will-call representative responsible for professional, accurate and timely processing of will-call orders at the desk, invoicing customers, collecting payments when necessary, and supporting Customer Service.

This role is customer-facing at the will-call desk and handles the transactional side of the will-call process, coordinating pickups, arranging van deliveries for routing, and assisting with intercompany and vendor pick-ups.