Will Call Operations Lead & Customer Service

Acme Construction Supply Co.; Beaverton (OR); On-site; USD 25,000 - 33,000; Full time

Job summary

Acme Construction Supply Co. in Beaverton, OR is seeking a Lead Will Call Representative to act as the main liaison between the Warehouse Manager and the Will Call department.

The role emphasizes safe, efficient, and courteous service as a model for the team. The position involves directing workflow, pulling orders, processing payments, maintaining a clean Will Call area, ensuring item quality, and assisting customers with changes and add-ons via Eclipse.

Qualifications

• 1–2 years of customer service or warehouse experience.
• Forklift experience preferred and ability to maintain certification.
• RF experience preferred.
• Basic Microsoft Office Suite skills preferred.
• Strong attention to detail.
• Good organizational skills.
• Strong communication skills by phone, in person, and email.
• Ability to interact with employees, customers and vendors professionally.
• Understanding and practice of safe warehouse procedures including PPE.
• Self-discipline and ability to prioritize and complete tasks independently.

Responsibilities

• Monitor and direct workflow in Will Call to ensure correct orders.
• Pull Will Call orders using RF procedures.
• Process transactions including payments and sign-out with customers.
• Keep Will Call area clean and organized.
• Ensure quality control of items picked for customers.
• Assist customers with changes and add-ons via Eclipse.
• Notify customers when orders are ready and document notes.
• Resolve customer complaints promptly and professionally.
• Model good character and courteous service to walk-in customers.
• Maintain daily housekeeping in the receiving area.
• Follow directives from Warehouse Manager and Branch Manager.

Skills

Customer service

Warehouse experience

Forklift experience

RF experience

MS Office

Attention to detail

Organizational skills

Communication skills

Professional interpersonal skills

Safety procedures

Task prioritization

Tools

RF procedures

Eclipse system

PPE compliance

Job description

Acme Construction Supply Co. in Beaverton, OR is seeking a Lead Will Call Representative to act as the main liaison between the Warehouse Manager and the Will Call department.

The role emphasizes safe, efficient, and courteous service as a model for the team. The position involves directing workflow, pulling orders, processing payments, maintaining a clean Will Call area, ensuring item quality, and assisting customers with changes and add-ons via Eclipse.