Will Call & Counter Specialist – HVAC/Plumbing

Famous Supply; Fremont (OH); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

Paid time off

Maternity leave

Paternity leave

401k match

Bonus opportunity

40 Fundamentals program

Fitness reimbursement

Associate referral bonus

Learning and development

Job summary

Famous Supply is seeking Counter Sales & Will Call Associates in Fremont, OH to provide friendly, in-person and phone service and help contractors quickly locate materials for the job. You’ll prepare Express Will Call orders for pickup and assist customers at the counter with efficiency.

Responsibilities include processing orders, pulling items from the warehouse, and ensuring Will Call orders are ready within 30 minutes while maintaining a clean, organized counter area and safe handling of

Qualifications

• HVAC or plumbing knowledge required.
• Strong customer service mindset.
• Basic computer skills.
• Ability to stand for most of an 8-hour shift.
• Ability to work in a fast-paced environment.
• Ability to lift at least 50 lbs.

Responsibilities

• Deliver friendly, helpful customer service.
• Understand customer needs and recommend appropriate products and solutions.
• Process, schedule, and manage customer orders, open orders, and bids.
• Pull and prepare orders from the warehouse for customers.
• Ensure Will Call orders are fulfilled accurately and ready for pickup within 30 minutes.
• Handle products with care to prevent damage.
• Operate equipment such as an order picker (including at high heights) to retrieve items.
• Assist customers at the counter and Will Call area efficiently.
• Maintain clean, organized counter and Will Call areas.

Skills

HVAC knowledge

Plumbing knowledge

Customer service

Basic computer skills

Standing ability

Lifting 50 lbs

Tools

Forklift

RF scanner

Job description

Famous Supply is seeking Counter Sales & Will Call Associates in Fremont, OH to provide friendly, in-person and phone service and help contractors quickly locate materials for the job. You’ll prepare Express Will Call orders for pickup and assist customers at the counter with efficiency.

Responsibilities include processing orders, pulling items from the warehouse, and ensuring Will Call orders are ready within 30 minutes while maintaining a clean, organized counter area and safe handling of