Wide Format Service Field Engineer

DUNCAN PARNELL INC; Raleigh (NC); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Medical, dental, vision, life

401(k) Retirement Plan

PTO and Holidays

Paid Parental Leave

Job summary

Duncan-Parnell Inc is seeking a Service Field Engineer to support the Wide Format Printing division. You will install and train customers on printers and scanners at their offices, and troubleshoot and resolve hardware issues to ensure full functionality.

You will manage parts inventory, maintain strong customer relationships, and participate in manufacturer training. The role requires the ability to handle local travel, lift up to 50 pounds, and operate company vehicles as needed.

Qualifications

• Associates degree, technical school, or equivalent experience.
• Excellent written and verbal communication skills.
• Customer service focused.
• Mechanical ability.
• PC operation.
• Valid driver's license and clean driving record.

Responsibilities

• Installation and training of new or refurbished printers and scanners at customer offices.
• Analyze and troubleshoot printing equipment to determine the source of problems and perform break/fix repair.
• Provide preventative maintenance per printer manufacturer schedules.
• Manage inventory control of parts.
• Maintain positive customer relationships and communicate proactively.
• Operate remote support tools to connect to clients and resolve issues.
• Ability to lift up to fifty pounds and drive company vehicles as needed.

Skills

Communication

Customer service

Mechanical ability

PC operation

Driver's license

Education

Associates degree or technical training

Tools

Windows

MAC OS

Remote support tools

Job description

Description

The Service Field Engineer is responsible for supporting Duncan-Parnell’s Wide Format Printing division. Planning and coordinating activities related to printer equipment installations, investigating, and resolving customer reports of technical issues, and service to equipment are the primary roles.

Essential Duties and Responsibilities

• Installation and training of new or refurbished printers and scanners at customer’s office to ensure full functionality and customer understanding of equipment operations.
• Analyze and troubleshoot printing equipment to determine source of problem, perform break/fix repair.
• Provide preventative maintenance keeping schedules as prescribed by printer manufacturers.
• Manage inventory control of parts.
• Maintain positive customer relationships.
• Interact with customers prior to on-site visits to verify potential problem and ensure correct parts are taken.
• Attend manufacturer’s training classes and share knowledge with service team.
• Configure printing equipment defaults and settings to customer requirements.
• Working Knowledge of Windows including adding local and shared printers and installing, updating and removing print drivers and applications.
• Working Knowledge of MAC OS including adding local and shared printers and installing, updating and removing print drivers and applications.
• Ability to do start to finish end user training on printer equipment operation and applications and drivers
• Ability to operate remote support tools to connect to clients and resolve issues.
• Ability to lift, push or pull fifty pounds
• Operation of a motor vehicle throughout the day as customer visits require.
• Requires bending, kneeling and squatting to perform maintenance tasks
• Ability to drive company work vehicles including 16’ Box truck.

Education

Associates degree, technical school, or equivalent experience required.

Requirements

• 2 or more solid employment references from relevant sources
• Excellent written and verbal communication skills
• Customer service focused
• Mechanical ability
• PC operation
• Valid driver's license and clean driving record

Benefits Include

• Medical, dental, vision, life, and long-term disability insurance available
• Medical and dependent care FSA or HSA
• 401(k) Retirement Plan
• PTO and Holidays
• Paid Parental Leave

The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not intended as a complete list of all responsibilities, duties, and skills required. All personnel may be required to perform duties outside of their normal responsibilities as needed.

Equal Opportunity Employer, including Veterans and Individuals with Disabilities