On-site Wide-Format Printer Field Technician

Duncan-Parnell Inc.; Raleigh (NC); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, dental, vision, life, and LTD

401(k) Retirement Plan

PTO and Holidays

Paid Parental Leave

Job summary

Duncan-Parnell Inc. seeks a Service Field Engineer to support the Wide Format Printing division. You will install and train customers on printers/scanners, troubleshoot issues, and perform preventive maintenance to keep equipment in top condition.

You will also manage parts inventory, verify issues before on-site visits, and share knowledge with the service team while driving company vehicles and using remote support tools as needed.

Qualifications

• Associates degree, technical school, or equivalent experience required.
• 2+ solid employment references from relevant sources.
• Excellent written and verbal communication skills.
• Customer service oriented.
• Mechanical ability.
• PC operation.
• Valid driver's license and clean driving record.

Responsibilities

• Install and train customers on new or refurbished printers/scanners at the customer site.
• Analyze and troubleshoot printing equipment to identify and fix issues.
• Perform preventative maintenance as prescribed by manufacturers.
• Manage inventory control of parts.
• Maintain positive customer relationships and communicate pre-visit problem verification.
• Attend manufacturer trainings and share knowledge with the service team.
• Configure equipment defaults and settings per customer requirements.
• Support Windows and Mac OS printers, drivers, and applications.

Skills

Customer service

Mechanical aptitude

Windows OS troubleshooting

Mac OS troubleshooting

Communication skills

Education

Associates degree or technical training

Tools

Printer drivers

Remote support tools

Diagnostic software

Vehicle operation (box truck)

Job description

Duncan-Parnell Inc. seeks a Service Field Engineer to support the Wide Format Printing division. You will install and train customers on printers/scanners, troubleshoot issues, and perform preventive maintenance to keep equipment in top condition.

You will also manage parts inventory, verify issues before on-site visits, and share knowledge with the service team while driving company vehicles and using remote support tools as needed.