Wide Format Service Field Engineer

Duncan-Parnell Inc.; Raleigh (NC); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, dental, vision, life, and LTD

401(k) Retirement Plan

PTO and Holidays

Paid Parental Leave

Job summary

Duncan-Parnell Inc. seeks a Service Field Engineer to support the Wide Format Printing division. You will install and train customers on printers/scanners, troubleshoot issues, and perform preventive maintenance to keep equipment in top condition.

You will also manage parts inventory, verify issues before on-site visits, and share knowledge with the service team while driving company vehicles and using remote support tools as needed.

Qualifications

• Associates degree, technical school, or equivalent experience required.
• 2+ solid employment references from relevant sources.
• Excellent written and verbal communication skills.
• Customer service oriented.
• Mechanical ability.
• PC operation.
• Valid driver's license and clean driving record.

Responsibilities

• Install and train customers on new or refurbished printers/scanners at the customer site.
• Analyze and troubleshoot printing equipment to identify and fix issues.
• Perform preventative maintenance as prescribed by manufacturers.
• Manage inventory control of parts.
• Maintain positive customer relationships and communicate pre-visit problem verification.
• Attend manufacturer trainings and share knowledge with the service team.
• Configure equipment defaults and settings per customer requirements.
• Support Windows and Mac OS printers, drivers, and applications.

Skills

Customer service

Mechanical aptitude

Windows OS troubleshooting

Mac OS troubleshooting

Communication skills

Education

Associates degree or technical training

Tools

Printer drivers

Remote support tools

Diagnostic software

Vehicle operation (box truck)

Job description

Description

The Service Field Engineer is responsible for supporting Duncan-Parnell’s Wide Format Printing division. Planning and coordinating activities related to printer equipment installations, investigating, and resolving customer reports of technical issues, and service to equipment are the primary roles.

• Installation and training of new or refurbished printers and scanners at customer’s office to ensure full functionality and customer understanding of equipment operations.
• Analyze and troubleshoot printing equipment to determine source of problem, perform break/fix repair.
• Provide preventative maintenance keeping schedules as prescribed by printer manufacturers.
• Manage inventory control of parts.
• Maintain positive customer relationships.
• Interact with customers prior to on-site visits to verify potential problem and ensure correct parts are taken.
• Attend manufacturer’s training classes and share knowledge with service team.
• Configure printing equipment defaults and settings to customer requirements.
• Working Knowledge of Windows including adding local and shared printers and installing, updating and removing print drivers and applications.
• Working Knowledge of MAC OS including adding local and shared printers and installing, updating and removing print drivers and applications.
• Ability to do start to finish end user training on printer equipment operation and applications and drivers
• Ability to operate remote support tools to connect to clients and resolve issues.
• Ability to lift, push or pull fifty pounds
• Operation of a motor vehicle throughout the day as customer visits require.
• Requires bending, kneeling and squatting to perform maintenance tasks
• Ability to drive company work vehicles including 16’ Box truck.

Essential Duties And Responsibilities

• Installation and training of new or refurbished printers and scanners at customer’s office to ensure full functionality and customer understanding of equipment operations.
• Analyze and troubleshoot printing equipment to determine source of problem, perform break/fix repair.
• Provide preventative maintenance keeping schedules as prescribed by printer manufacturers.
• Manage inventory control of parts.
• Maintain positive customer relationships.
• Interact with customers prior to on-site visits to verify potential problem and ensure correct parts are taken.
• Attend manufacturer’s training classes and share knowledge with service team.
• Configure printing equipment defaults and settings to customer requirements.
• Working Knowledge of Windows including adding local and shared printers and installing, updating and removing print drivers and applications.
• Working Knowledge of MAC OS including adding local and shared printers and installing, updating and removing print drivers and applications.
• Ability to do start to finish end user training on printer equipment operation and applications and drivers
• Ability to operate remote support tools to connect to clients and resolve issues.
• Ability to lift, push or pull fifty pounds
• Operation of a motor vehicle throughout the day as customer visits require.
• Requires bending, kneeling and squatting to perform maintenance tasks
• Ability to drive company work vehicles including 16’ Box truck.

Requirements

Education: Associates degree, technical school, or equivalent experience required.

• 2 or more solid employment references from relevant sources
• Excellent written and verbal communication skills
• Customer service focused
• Mechanical ability
• PC operation
• Valid driver\'s license and clean driving record

Benefits Include:

• Medical, dental, vision, life, and long-term disability insurance available
• Medical and dependent care FSA or HSA
• 401(k) Retirement Plan
• PTO and Holidays
• Paid Parental Leave

The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not intended as a complete list of all responsibilities, duties, and skills required. All personnel may be required to perform duties outside of their normal responsibilities as needed.

Equal Opportunity Employer, including Veterans and Individuals with Disabilities