Printing, Packaging, Wide Format, Field Service Engineer

IronRoad; Solon (OH); On-site; USD 65,000 - 72,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) investment plans

Job summary

A leading print technology provider in Solon, Ohio is seeking a Field Service Engineer to perform installations, maintenance, and repairs for various print manufacturing equipment. This role emphasizes customer service, mechanical aptitude, and independent judgment. Responsibilities include troubleshooting machinery, documenting service, and conducting pre-installation meetings. A Bachelor's degree in engineering or substantial experience in the industry is preferred. The position offers a salary of $65,000 to $72,000 annually with full-time hours and travel requirements.

Qualifications

• Preferred Education is a Bachelor's in a relevant engineering field.
• Candidates should have 8+ years of hands-on experience in manufacturing.
• Must have a valid U.S. driver's license and be insurable.

Responsibilities

• Install and maintain print production equipment for customers.
• Troubleshoot and repair machinery in customer facilities.
• Document service records and communicate solutions to customers.

Skills

High Mechanical and Schematics Aptitude

Customer service skills

Analytical and problem-solving skills

Attention to detail

Verbal and written communication skills

Time management

Education

BS in Mechanical, Industrial, Robotics, or Electrical Engineering

8+ years in Printing/Packaging or Wide Format Industry

Tools

Hand tools

Measuring equipment

Job description

Summary

With supervision by Senior Engineers during the training period, the Field Service Engineer performs installation, maintenance, and repair for a wide range of new and existing print manufacturing equipment in a highly skilled, safe, and professional manner. This position requires a high degree of independent judgment, customer service skills, mechanical aptitude, and industry experience (printing, packaging, wide format).

Responsibilities

• Serve existing and new accounts by installing and maintaining print production equipment.
• Troubleshooting, repair, and documentation of service to machinery in customer facilities
• Maintain rapport with customers by analyzing customer trouble reports; identifying solutions; suggesting improved methods and techniques; recommending system improvements.
• Conduct facility pre-installation meetings with customer/customer contractors to confirm utility modifications required for proper installation and operation of equipment.
• Assist operations team in coordination of logistics for delivery of equipment and parts to and from outside vendors and other locations for purchase and/or repair when needed.
• Inspects, installs, familiarizes, and demonstrates equipment for customers.
• Completes required documentation of work for customer and employer records, including but not limited to: Service Records; Service Tickets for billing; Warranty records; Expense Reports; purchase records; and other documentation required to maintain Equipment Warranty & Service Records.
• Analyze work orders; plan daily schedule; investigate complaints; troubleshoot and resolve customer issues.
• Maintain customer trust by keeping service information confidential within the company system.
• Update job knowledge by participating in educational opportunities such as vendor training and trade shows; reading professional publications and product manuals.
• Accomplishes organization mission by completing related tasks as assigned (e.g., trade show planning and preparation).
• Includes high level of travel periodically.

Competencies

• High Mechanical and Schematics Aptitude
• Moderate Electronics Aptitude
• Customer service skills
• Analytical and problem-solving skills
• Attention to detail
• Verbal and written communication skills
• Intermediate knowledge of tools
• Teamwork orientation
• Deductive reasoning
• Time management with proven ability to meet deadlines

Qualifications

• Preferred Education: BS in Mechanical, Industrial, Robotics, or Electrical Engineering
• Non-Degreed: 8+ years high-hands-on experience in Printing/Packaging or Wide Format Industry production/manufacturing environment
• Preferred Experience: Hands-on Technical experience in internship or production environment
• US Citizen / valid US work permit; Veterans encouraged.
• Hold a current and valid US driver's license, insurable under the corporate umbrella policy.

Physical Requirements

• Sitting - Required to sit for extended periods of time without being able to leave the work area, including driving or riding in a vehicle for extended periods of time.
• Standing - Required to remain on his or her feet in an upright position for continuous periods of time without being able to leave the work area.
• Walking - Required to walk considerable distances in the facility during the course of his or her work (Includes walking to and from work area, cafeteria, parking etc.)
• Lifting - Required to raise or lower objects from one level to another regularly during the shift.
• Pulling and/or Pushing -- Requires exerting force up to a certain number of pounds on a regular basis so that the object is moved to or away from the employee.
• Carrying -- Required, on a regular basis, to carry objects in his or her arms or on the shoulder(s), including personal tools and work supplies.
• Grasping -- Requires that the employee regularly pick up objects with fingers.
• Reaching - Required to use the hands and arms to reach for objects.
• Stooping and Crouching -- Regularly required to bend forward by bending at the waist or by bending legs and spine.
• Crawling -- Required to work in a confined space and to crawl and move about on his or her hands and knees.
• Color Determination -- Requires color determination vision (no color blindness).
• Near Acuity -- Requires clarity of vision at 20 feet or more, with or without corrective lenses.
• Speaking -- Requires expressing ideas by the spoken word.
• Listening -- Requires the perception of speech or the nature of sounds in the air.

Work Environment

While performing the duties of this job, the employee is periodically exposed to a noise level that is usually moderate to heavy.

Position Type/Expected Hours of Work

This is a full-time position and hours of work and days are Monday through Friday 8:00 am to 5:00 pm or comparable exact hours depending on customer work shifts. Occasional evening and weekend work may be required as job duties demand.

Travel

This position may require 30% - 50% overnight travel after initial training. Occasional travel to trade shows and other events as required. Employee must be insurable under corporate umbrella policy. Air travel is periodically required. International travel for training classes may be required. All travel expenses are paid by the company. Company auto is provided.

Benefits

Medical, Dental, Vision, 401(k) investment plans

Job Type: Full-time

Pay: $65,000 to $72,000 annually based on skills and experience and determined by the hiring manager.