Wide Format Service Technician – Traveling

Pacific Office Automation Inc.; Sterling (VA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical, Dental, Vision, and Life Insurance

Matched 401(k)

Company vehicle provided for business and personal use

Ongoing manufacturer training and certification opportunities

Job summary

Pacific Office Automation Inc. is seeking a Wide Format Service Technician to provide technical support throughout the U.S. This home-based position involves approximately 50% travel, mostly in the Central and Eastern regions.

Responsibilities include troubleshooting and repairing wide format equipment, installing devices, and training customers. Candidates should have 2–6 years of experience in field service, strong customer service skills, and the ability to work independently. Benefits include medical, dental, and advancement opportunities.

Qualifications

• 2–6 years minimum of relevant field service experience.
• Experience servicing and repairing wide format equipment.
• Strong mechanical, electrical, and troubleshooting abilities.
• Ability to work independently from a home office.

Responsibilities

• Provide phone and onsite technical support to customers.
• Perform diagnostics and repairs on production print equipment.
• Complete installations and customer operator training.
• Maintain accurate service records and documentation.

Skills

Field service experience

Wide format equipment servicing

Customer service skills

Mechanical and electrical troubleshooting

Networking knowledge

Windows operating systems

Tools

Onyx software

Canon wide format print equipment

Job description

Position

Pacific Office Automation is currently seeking a Wide Format Service Technician to support customers throughout the United States. This position is home‑based and requires approximately 50% travel, primarily throughout the Central and Eastern regions of the U.S.

Responsibilities

• Provide phone and onsite technical support to customers.
• Perform diagnostics, troubleshooting, repairs, software upgrades, machine modifications, retrofits, and preventative maintenance on production print equipment.
• Complete equipment installations, deinstallations, relocations, and customer operator training.
• Follow up with customers after installations to ensure expectations have been met and equipment is operating properly.
• Manage and coordinate upcoming installations, including confirming site readiness requirements such as power availability, forklift scheduling, and RIP software compatibility.
• Provide high‑quality technical support by completing service calls according to company standards and service agreements.
• Assist customers with equipment‑related questions and provide guidance regarding color management and production workflows.
• Develop a working knowledge of Onyx software and RIP systems to support customer print production environments.
• Understand how RIP software manages print production and assist customers with general operational questions.
• Participate in ongoing training programs to remain current on products, software, and service procedures.
• Support sales teams by identifying equipment upgrade opportunities and assisting with technical evaluations.
• Maintain accurate service records and documentation.
• Work effectively in a fast‑paced, customer‑focused environment.

Qualifications

• 2–6 years minimum of relevant field service experience.
• Experience servicing and repairing wide format equipment and related technology.
• Experience with Canon wide format print equipment strongly preferred.
• Working knowledge of Onyx software and production RIP workflows preferred.
• Strong computer and networking knowledge.
• Excellent customer service and communication skills.
• Strong mechanical, electrical, and troubleshooting abilities.
• Strong working knowledge of Windows operating systems and related applications.
• Highly motivated with the ability to work independently from a home office environment.
• Ability and willingness to travel approximately 50% of the time, primarily throughout the Central and Eastern United States.
• Must possess a valid driver's license with a clean driving record.

Benefits

• Advancement and growth opportunities into leadership roles.
• Collaborative team‑oriented environment.
• Medical, Dental, Vision, and Life Insurance.
• Matched 401(k).
• PTO, Vacation, and Sick Leave.
• FSA/HSA programs.
• Company vehicle provided for business and personal use.
• Ongoing manufacturer training and certification opportunities.