WIC Regional Manager (DOH/PHD #31231)

New Mexico Department of Health; Santa Fe (NM); On-site; USD 76,000 - 114,000; Full time

Job summary

The New Mexico Department of Health seeks a strategic leader to head the Northeast Region's WIC program, guiding policy implementation, service delivery, and operations across nine clinics.

Reporting to the WIC Program Director, the incumbent will align state policy with field practice, manage personnel, and drive continuous improvement, training, and stakeholder collaboration.

This role requires a Bachelor's in relevant field and significant WIC or health program management experience.

Qualifications

• Bachelor's degree in a social, community, health, education, or nutritional field; five years' WIC or related health experience.
• Two years of management experience in duties related to the classification.
• Education/experience substitutions allowed per policy.

Responsibilities

• Oversee regional WIC operations and ensure program compliance.
• Manage nine clinics and a team of 22 staff.
• Develop and enforce WIC policies and train staff.
• Lead staff performance evaluations and hire processes.
• Analyze clinic workflows to optimize service delivery and resolve conflicts.

Skills

Leadership

Policy development

Staff training

Conflict resolution

Administrative skills

Computer skills

Education

Bachelor's degree in social, community, health, education, or nutritional field

Job description

Posting Details

THIS POSTING WILL BE USED FOR ONGOING RECRUITMENT AND MAY CLOSE AT ANY TIME. APPLICANT LISTS MAY BE SCREENED MORE THAN ONCE.

Salary

$36.43 - $54.65 Hourly

$75,775 - $113,663 Annually

This position is a Pay Band C10

Posting Details

This position serves in a leadership capacity to oversee the development, implementation, and administration of policies, procedures, standards, training, and technical support for the Northeast Region's Women, Infants, and Children (WIC) nutrition services, clinic operations, and special programs. Reporting directly to the WIC Program Director, the incumbent will work closely with senior leaders and stakeholders to define and execute New Mexico's WIC program strategic direction.

Why does the job exist?

This position exists to serve as the operational and strategic leader for the NE Region, bridging the gap between state-level WIC policies and daily clinic operations. By combining advanced programmatic expertise with comprehensive personnel management, the role ensures regulatory compliance, workforce stability, and the efficient delivery of nutrition services and special programs. Ultimately, this leader acts as a critical decision-maker who independently upholds policies in the field, optimizes clinic workflows, and resolves complex conflicts to uphold the integrity and strategic direction of New Mexico's WIC State Plan.

How does it get done?

The key responsibilities of this position are to oversee regional WIC operations, manage nine clinics, personnel of 22, optimize administrative systems, and drive the strategic alignment of the program. Specifically, manage caseload, develop and enforce WIC policies, and deliver necessary staff training and technical support. Additionally, they manage the full employee life-cycle including hiring, performance evaluation, while continuously analyzing clinic workflows to improve service delivery and utilizing strong conflict-resolution skills to handle complex stakeholder complaints.

Who are the customers?

WIC clients, WIC State office, field staff, regional and community partners and Food and Nutrition Administration.

Ideal Candidate

Our ideal candidate is a highly organized, articulate leader who pairs strong administrative and computer skills with exceptional personnel management. They communicate with co-workers and staff in flawlessly fashion in writing and speech. Backed by outstanding customer service and sharp conflict-resolution skills, this individual can efficiently optimize clinic systems, manage complex HR situations, and inspire a diverse team to meet WIC's strategic goals.

Minimum Qualification

Bachelor's degree in a social, community, health, education, or nutritional field and five (5) years of experience in WIC or other experience in food service, dietetics, or other health field, and two (2) years of management experience as it pertains to the essential duties and responsibilities of the classification. Any combination of education from an accredited college or university in a related field and/or direct experience in this occupation totaling eleven (11) years may substitute for the required education and experience.

Employment Requirements

Must possess and maintain a valid Driver's License.

Must possess and maintain a current Defensive Driving Course Certificate from the State of New Mexico or must pass and receive Defensive Driving Course Certification within six (6) months of date of hire as a condition of continued employment.

Working Conditions

Work is performed in an office setting with exposure to Visual/Video Display Terminal and extensive personal computer and telephone usage. It can require extended periods of sitting or traveling to clinics throughout the region. May need to lift up to 25 pounds of supplies. It also requires occasional in-state travel, as well as some out-of-state travel.

Bargaining Unit Position

This position is not covered by a collective bargaining agreement.