WIC Office Support Clerk (DOH/PHD #11667)

New Mexico Department of Health; Silver City (NM); On-site; USD 35,000 - 53,000; Full time

Job summary

New Mexico Department of Health's WIC Program in New Mexico seeks a clerical assistant to support the Women's, Infants and Children operations. Responsibilities include verifying eligibility documents, data entry, filing, answering phones, and coordinating appointments in a cost-effective manner.

The ideal candidate will be fluent in English and Spanish, possess a high school diploma, and have at least three months of general office experience or an equivalent combination.

Qualifications

• Fluent in English and Spanish.
• Determining income eligibility and program category eligibility.
• Determining appropriate appointments for applicants/participants.
• Working with low-income families.
• Providing referrals to resources.

Responsibilities

• Maintaining effective WIC operations by verifying eligibility documents.
• Provide quality client services per PCS guidelines (USDA).
• Perform clerical duties: filing, typing, data entry, word processing; operate office equipment; answer phones; schedule appointments; vendor monitoring; supply orders.
• Provide quality customer service and protect confidentiality; communicate with diverse populations; direct client services as needed.

Skills

Fluent English

Fluent Spanish

Education

High School Diploma or equivalent

Job description

Posting Details

INTERVIEWS ARE ANTICIPATED TO BE CONDUCTED WITHIN TWO WEEKS OF CLOSING DATE.

Salary

$17.00 - $25.49 Hourly

$35,350 - $53,024 Annually

This position is a Pay Band C2

Posting Details

INTERVIEWS ARE ANTICIPATED TO BE CONDUCTED WITHIN TWO WEEKS OF CLOSING DATE.

The New Mexico WIC Program, Department of Health and Food and Nutrition Bureau safeguards the health of nutritionally at-risk low-income pregnant, postpartum and breastfeeding women, infant, children and seniors by providing nutritious foods to supplement diets, nutrition information for healthy eating, health counseling, breastfeeding support, nutrition classes, cooking classes, and referrals to health care providers and social services.

Why does the job exist?

The purpose of this position is to perform a variety of clerical duties in support of the Women's, Infants and Children (WIC) Nutrition program operations according to Federal and State policies and procedures. This position is paid to produce WIC caseload. Interviews are anticipated to be conducted within two weeks of certified list.

How does it get done?

This position will be responsible for:

• Maintaining effective and efficient WIC operations in the local health office by verifying eligibility documents for WIC services.
• Provide quality client services using constructs of Participant Centered Services (PCS) as required by United States Department of Agriculture (USDA).
• Perform clerical duties such as filing, typing, data entry, word processing, and other computer software applications; operate photocopiers, fax machines, and other office equipment, answer phones, make appointments, vendor monitoring, supply and pharmacy orders.
• Provide quality customer service satisfaction and protects the participants and WIC agency confidentiality. Demonstrates and supports WIC mission, vision and philosophy in delivery of all services and the ability to communicate and work with a wide variety of culturally diverse individuals. This position devotes a substantial portion of their time providing direct client services.

Who are the customers?

Pregnant, Breastfeeding and Post-partum women, infants and children - up to the age of five (5) years who qualify to participate on the WIC Program.

Ideal Candidate

The ideal candidate has experience:

• Fluent in both English and Spanish.
• Determining income eligibility as well as, residency and program category eligibility for participants.
• Determining appropriate appointments for applicants and participants.
• Working with low-income families.
• Providing referrals to other resources available in the community.

Minimum Qualification

High School Diploma or equivalent and three (3) months of general office experience. Any combination of education from an accredited college or university in a related field and/or direct experience in this occupation totaling three (3) months may substitute for the required experience.

Employment Requirements

Must possess and maintain a valid Driver's License.

Must possess and maintain a current Defensive Driving Course Certificate from the State of New Mexico or must pass and receive Defensive Driving Course Certification within six (6) months of date of hire as a condition of continued employment.

Working Conditions

Work is performed in an office setting with exposure to Visual/Video Display Terminal (VDT) and extensive personal computer and phone usage. Lifting up to 50 pounds may be required. Services are provided in a clinic with diverse population, many who do not speak the English language. Monday through Friday, 8am-5pm. Travel to satellite offices, meetings, training sessions, and special events with the occasional overnight stay is required.

Bargaining Unit Position

This position is covered by a collective bargaining agreement, and all terms/conditions of that agreement apply and must be adhered to.