Wholesale Property Underwriting Ops Manager

Everest Group; New Jersey; On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health insurance

Wellness program

Life insurance

Disability insurance

401k match

Paid holidays

PTO

Job summary

Everest Insurance Company is seeking a Manager, Underwriting Services – Wholesale Property in Warren, NJ to lead a team of Underwriting Assistants supporting underwriting operations across Property & Casualty portfolios. You will drive service quality, accuracy, and efficiency while meeting SLA commitments.

The ideal candidate has 5+ years of operational leadership in insurance, strong data analytics, change management, and a proven ability to develop talent and collaborate with underwriting,

Qualifications

• Bachelor's degree or equivalent combination of education and relevant experience.
• Minimum of 5 years of progressive operational leadership, insurance operations, underwriting support, or related business experience.
• Prior experience with commercial property insurance is preferred.
• Prior experience leading and developing teams in a service-oriented operational environment.
• Demonstrated success managing performance through data, metrics, and operational analytics.
• Strong proficiency in Microsoft Office applications, particularly Microsoft Excel, including advanced data analysis, reporting, pivot tables, formulas, and trend analysis.
• Experience leading process improvement, change management, workflow redesign, or operational transformation initiatives preferred.

Responsibilities

• Lead and develop a team of Underwriting Assistants responsible for supporting underwriting operations across one or more business segments.
• Maintain accountability for end-to-end operational performance, ensuring timely and accurate completion of key processes, including rating support, policy issuance, endorsements, renewals, audits, and other underwriting support activities.
• Monitor operational metrics, service level agreements (SLAs), quality indicators, and productivity benchmarks to ensure consistent achievement of business objectives.
• Proactively manage workload distribution, resource allocation, capacity planning, and prioritization efforts to balance service demands and optimize team performance.
• Serve as an escalation point for operational issues, driving timely resolution and minimizing impact to internal and external customers.
• Utilize operational data, dashboards, and reporting tools to identify trends, assess performance, and drive informed decision-making.
• Analyze production, quality, and service metrics to uncover root causes, improve efficiency, and enhance customer outcomes.
• Establish performance expectations and accountability measures that align individual, team, and organizational objectives.
• Lead change management activities associated with strategic initiatives, ensuring successful implementation and adoption.
• Partner with underwriting, operations, technology, compliance, and business leaders to support organizational goals.
• Demonstrate curiosity and responsible use of AI, automation, and emerging technologies to enhance productivity.

Skills

Leadership

Data analysis

Process improvement

Underwriting operations

Excel

Stakeholder management

Education

Bachelor's degree or equivalent

Tools

Excel

Job description

Everest Insurance Company is seeking a Manager, Underwriting Services – Wholesale Property in Warren, NJ to lead a team of Underwriting Assistants supporting underwriting operations across Property & Casualty portfolios. You will drive service quality, accuracy, and efficiency while meeting SLA commitments.

The ideal candidate has 5+ years of operational leadership in insurance, strong data analytics, change management, and a proven ability to develop talent and collaborate with underwriting,