Underwriting Services Leader - Wholesale Casualty

Everest; Warren Township (NJ); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health insurance

Employee wellness program

Life and disability insurance

401k match

Retirement savings plan

Paid holidays

Paid time off (PTO)

Job summary

Everest Insurance Company in Warren, NJ, is seeking a Manager, Underwriting Services – Wholesale Casualty to lead a team of Underwriting Assistants. You will drive operational excellence, service quality, and productivity while aligning with SLAs and regulatory standards.

The role emphasizes data-driven decision-making, process improvement, and collaboration with underwriting, operations, technology, and compliance to optimize workflows and customer outcomes.

Qualifications

• Bachelor’s degree or equivalent combination of education and relevant experience.
• Minimum of 5 years of progressive operational leadership, insurance operations, underwriting support, or related business experience.
• Prior experience with commercial automobile insurance is preferred.
• Prior experience leading and developing teams in a service-oriented operational environment.
• Demonstrated success managing performance through data, metrics, and operational analytics.
• Strong proficiency in Microsoft Excel, including advanced data analysis.
• Experience leading process improvement, change management, workflow redesign, or operational transformation initiatives preferred.

Responsibilities

• Lead and develop a team of Underwriting Assistants responsible for supporting underwriting operations across one or more business segments.
• Maintain accountability for end-to-end operational performance, ensuring timely and accurate completion of key processes.
• Monitor operational metrics, SLAs, quality indicators, and productivity benchmarks.
• Proactively manage workload distribution, resource allocation, and prioritization.
• Serve as an escalation point for operational issues and drive timely resolution.

Skills

Leadership

Strategic thinking

Data analysis

Process improvement

Excel proficiency

Communication

Stakeholder management

Education

Bachelor’s degree or equivalent combination of education and relevant experience

Tools

Microsoft Excel

Job description

Everest Insurance Company in Warren, NJ, is seeking a Manager, Underwriting Services – Wholesale Casualty to lead a team of Underwriting Assistants. You will drive operational excellence, service quality, and productivity while aligning with SLAs and regulatory standards.

The role emphasizes data-driven decision-making, process improvement, and collaboration with underwriting, operations, technology, and compliance to optimize workflows and customer outcomes.