Head of Underwriting Operations - Wholesale Casualty

Everest; Boston (MA); On-site; USD 90,000 - 120,000; Full time

Job summary

Everest Insurance Company is seeking a Manager, Underwriting Services – Wholesale Casualty to lead a team delivering best-in-class operational support across our P&C portfolio. The role focuses on driving operational excellence, service quality, and productivity while aligning with tight SLAs and quality targets.

You will utilize data analytics to improve performance, manage workload and escalate issues, while partnering with underwriting, technology, and compliance to implement process

Qualifications

• Bachelor's degree or equivalent combination of education and relevant experience.
• Minimum of 5 years of progressive operational leadership, insurance operations, underwriting support, or related business experience.
• Prior experience with commercial automobile insurance is preferred.
• Prior experience leading and developing teams in a service-oriented operational environment.
• Demonstrated success managing performance through data, metrics, and operational analytics.
• Strong proficiency in Microsoft Office applications, particularly Microsoft Excel, including advanced data analysis, reporting, pivot tables, formulas, and trend analysis.
• Experience leading process improvement, change management, workflow redesign, or operational transformation initiatives preferred.

Responsibilities

• Lead and develop a team of Underwriting Assistants responsible for supporting underwriting operations across one or more business segments.
• Maintain accountability for end-to-end operational performance, ensuring timely and accurate completion of key processes, including rating support, policy issuance, endorsements, renewals, audits, and other underwriting support activities.
• Monitor operational metrics, service level agreements (SLAs), quality indicators, and productivity benchmarks to ensure consistent achievement of business objectives.
• Proactively manage workload distribution, resource allocation, capacity planning, and prioritization efforts to balance service demands and optimize team performance.
• Serve as an escalation point for operational issues, driving timely resolution and minimizing impact to internal and external customers.
• Partner with underwriting, operations, technology, and business stakeholders to design and implement process enhancements, automation opportunities, and operational improvements.
• Lead change management activities associated with strategic initiatives, ensuring successful implementation and adoption.
• Communicate organizational priorities, operational changes, and business objectives effectively across all levels of the organization.

Skills

Leadership

Team Management

Operational Excellence

Data Analytics

Stakeholder Management

Process Improvement

Underwriting Support

Microsoft Excel

Education

Bachelor's degree or equivalent combination of education and relevant experience

Tools

Microsoft Excel

Job description

Everest Insurance Company is seeking a Manager, Underwriting Services – Wholesale Casualty to lead a team delivering best-in-class operational support across our P&C portfolio. The role focuses on driving operational excellence, service quality, and productivity while aligning with tight SLAs and quality targets.

You will utilize data analytics to improve performance, manage workload and escalate issues, while partnering with underwriting, technology, and compliance to implement process