Manager, Underwriting Services – Wholesale Casualty

Everest; Chicago (IL); On-site; USD 90,000 - 120,000; Full time

Job summary

Everest Insurance Company in Warren, NJ seeks a Manager, Underwriting Services – Wholesale Casualty to lead a team of Underwriting Assistants across underwriting operations. You will drive end-to-end process performance, SLA adherence, and quality across rating support, policy issuance, endorsements, renewals, and audits.

You will leverage data analytics to identify trends, manage workloads, and champion continuous improvement while partnering with underwriting, technology, and business leaders

Qualifications

• Minimum of 5 years of progressive operational leadership within insurance operations or underwriting support.
• Experience leading and developing teams in service-oriented environments.
• Strong proficiency with data, metrics, and operational analytics.

Responsibilities

• Lead a team of Underwriting Assistants supporting underwriting operations across one or more business segments.
• Maintain accountability for end-to-end operational performance, including rating support, policy issuance, endorsements, renewals, audits, and other activities.
• Monitor SLAs, quality indicators, and productivity benchmarks to meet objectives.
• Manage workload distribution, resource allocation, capacity planning, and prioritization to balance demands.
• Act as escalation point for operational issues and drive timely resolution.

Skills

Leadership

Data analytics

Operational excellence

Change management

Stakeholder management

Team development

Education

Bachelor's degree or equivalent

Tools

Excel

Job description

Everest Insurance Company in Warren, NJ seeks a Manager, Underwriting Services – Wholesale Casualty to lead a team of Underwriting Assistants across underwriting operations. You will drive end-to-end process performance, SLA adherence, and quality across rating support, policy issuance, endorsements, renewals, and audits.

You will leverage data analytics to identify trends, manage workloads, and champion continuous improvement while partnering with underwriting, technology, and business leaders