Manager, Underwriting Operations – Wholesale Casualty

Everest; New Jersey; On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health insurance

401k match

Paid holidays

Paid time off (PTO)

Employee wellness program

Job summary

Everest Insurance Company is seeking a Manager, Underwriting Services – Wholesale Casualty to lead a team delivering underwriting support across multiple segments. You will drive service quality, efficiency, and engagement while ensuring accurate execution of rating support, endorsements, renewals, and policy issuance.

The role emphasizes data-driven decision making, process optimization, and stakeholder collaboration to sustain excellent service for underwriting partners and customers.

Qualifications

• Bachelor's degree or equivalent combination of education and relevant experience.
• Minimum of 5 years of progressive operational leadership, insurance operations, underwriting support, or related business experience.
• Prior experience with commercial automobile insurance is preferred.
• Prior experience leading and developing teams in a service-oriented operational environment.
• Demonstrated success managing performance through data, metrics, and operational analytics.

Responsibilities

• Lead and develop a team of Underwriting Assistants responsible for supporting underwriting operations across one or more business segments.
• Maintain accountability for end-to-end operational performance, ensuring timely and accurate completion of key processes, including rating support, policy issuance, endorsements, renewals, audits, and other underwriting support activities.
• Monitor operational metrics, SLAs, quality indicators, and productivity benchmarks to ensure objectives are met.
• Proactively manage workload distribution, resource allocation, capacity planning, and prioritization to balance service demands.
• Serve as an escalation point for operational issues, driving timely resolution and minimizing impact to customers.

Skills

Leadership

Data analytics

Operational leadership

Process improvement

Change management

Team development

Communication

Education

Bachelor's degree or equivalent

Tools

Microsoft Excel

Job description

Everest Insurance Company is seeking a Manager, Underwriting Services – Wholesale Casualty to lead a team delivering underwriting support across multiple segments. You will drive service quality, efficiency, and engagement while ensuring accurate execution of rating support, endorsements, renewals, and policy issuance.

The role emphasizes data-driven decision making, process optimization, and stakeholder collaboration to sustain excellent service for underwriting partners and customers.