Wholesale Orders & Data Insights Analyst

rag & bone, Inc.; New York (NY); On-site; USD 70,000 - 75,000; Full time

Benefits offered by this job

Paid Time Off

Clothing Allowance

Generous Employee Discount

Paid Parental Leave

Wellness benefits including Calm

Job summary

rag & bone, Inc. is seeking a Customer Service Analyst to support our Wholesale business, ensuring information flows accurately from order entry through invoicing.

This role blends order management with analysis of order, fulfillment, and service data to surface trends, risks, and opportunities. You will liaise among Logistics, Sales, external buying offices, Finance, and 3PL centers to drive shipping in line with financial forecasts.

Qualifications

• Experience with EDI order management and data analysis.
• Proficiency in advanced Excel, including pivot tables and lookups.
• Excellent written and verbal communication skills; detail-oriented and able to manage multiple priorities.

Responsibilities

• Monitor, analyze, and report on the order lifecycle from entry to invoicing.
• Communicate required information to process orders via EDI or NuOrder with retail partners.
• Validate order transmissions and manage allocation release and Wholesale Returns.

Skills

EDI order management

Data analysis

Advanced Excel (pivot tables, vlookup)

Strong analytical skills

Attention to detail

Excellent written and verbal comms

Ability to thrive in fast-paced env

Education

Bachelor's degree

Tools

Microsoft D365

NuOrder

Job description

rag & bone, Inc. is seeking a Customer Service Analyst to support our Wholesale business, ensuring information flows accurately from order entry through invoicing.

This role blends order management with analysis of order, fulfillment, and service data to surface trends, risks, and opportunities. You will liaise among Logistics, Sales, external buying offices, Finance, and 3PL centers to drive shipping in line with financial forecasts.