Wholesale Ops & Customer Experience Lead

Afform (Parallelle); New York (NY); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Medical coverage

PTO

Sick Leave

Job summary

AFFORM is seeking a Wholesale Operations & Customer Experience Coordinator in New York to manage day-to-day wholesale order coordination from PO review through delivery and to provide post-purchase support to consumers. You’ll work with Revenue, Sales, Production, and 3PL to ensure timely, accurate order movement and strong customer service.

We value organization, attention to detail, and proactive problem-solving, with clear brand-aligned communications.

Qualifications

• Bachelor’s degree in Business, Supply Chain Management, Operations, Logistics, or a related field is required.
• Three or more years of experience in wholesale operations, order management, customer experience, or a related role.
• Experience coordinating orders across Sales, warehouse, logistics, finance or production teams, preferably in fashion, accessories, beauty or consumer products.
• Strong attention to detail and the ability to review purchase orders, labels, shipment documents and account requirements accurately.
• Excellent written and verbal communication skills, with a professional and solutions-focused approach to customers.
• Proficiency in Excel or Google Sheets, and experience using order management, ERP, WMS, EDI, or customer support systems.
• Hands-on experience with Shopify, SPS Commerce, and NetSuite.
• Experience with Deposco, GS1, or similar platforms.
• Experience using Adobe Acrobat or Adobe Illustrator for shipping labels and compliance documents.

Responsibilities

• Manage wholesale orders from receipt through delivery, including order entry, validation, confirmation, release, tracking and closeout.
• Review purchase orders, item details, pricing, quantities, ship windows, routing instructions and account requirements before orders move to warehouse or production.
• Coordinate with Sales, Finance, Production, warehouse, 3PL and transportation partners to confirm inventory, payment status, release timing, routing and delivery requirements.
• Prepare or verify packing slips, labels, routing and ticketing details, shipment documents and account-specific materials before fulfillment.
• Track open orders and shipment milestones, provide timely status updates and elevate risks with the relevant details and a proposed next step.
• Serve as a primary contact for consumer inquiries across email, chat and other support channels, providing timely, clear and thoughtful responses.

Skills

Attention to detail

Organizational skills

Communication skills

Problem-solving

Time management

Education

Bachelor’s degree in Business, Supply Chain Management, Operations, Logistics, Communications, or related field

Tools

Excel

Google Sheets

Shopify

SPS Commerce

NetSuite

Deposco

GS1

Adobe Acrobat

Adobe Illustrator

ERP

WMS

EDI

Job description

AFFORM is seeking a Wholesale Operations & Customer Experience Coordinator in New York to manage day-to-day wholesale order coordination from PO review through delivery and to provide post-purchase support to consumers. You’ll work with Revenue, Sales, Production, and 3PL to ensure timely, accurate order movement and strong customer service.

We value organization, attention to detail, and proactive problem-solving, with clear brand-aligned communications.