Wholesale Operations Specialist – Dealer Support & Order Management

Yamaha Motor Corporation, U.S.A.; Marietta (GA); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

401(k) and Profit Sharing

Fertility Benefits

37.5 hour work-week

Medical, Dental, Vision

Life and AD&D Insurance

Wellness Program

Job summary

Yamaha Motor Corporation, USA is seeking a Wholesale Specialist I in Marietta, GA to support the Motorsports dealer network and Field Sales through the daily operation of the Motorsports Order Desk. You will handle dealer inquiries, manage orders, and coordinate with cross-functional teams to ensure timely product delivery and a positive dealer experience.

The role emphasizes program administration, order accuracy, and service quality, with SAP experience and proficiency in Microsoft Office.

Qualifications

• 2–4 years in customer service, sales admin, order management, distribution, or related ops.
• Experience in customer-facing, dealer support, call center, or order management environment preferred.
• Proficiency with Microsoft Office applications, including Excel, Outlook, Word.
• SAP order management or ERP system experience preferred.

Responsibilities

• Serve as primary representative of the Motorsports Order Desk call center, providing daily phone and email support to dealers, District Managers, and internal stakeholders regarding product availability, ordering opportunities, sales programs, order status, delivery timing, and general dealer inquiries.
• Create, administer, and support wholesale sales programs, dealer orders, and promotional initiatives utilizing SAP and other business systems; ensure program accuracy and timely execution.
• Monitor order fulfillment, unit releases, invoicing activity, and dealer delivery schedules to support monthly wholesale objectives and customer expectations; collaborate with Inventory Planning and Logistics teams to resolve delivery constraints.
• Investigate, resolve, and communicate order discrepancies, inventory issues, dealer concerns, and program-related questions; escalate and suggest corrective actions and process improvements.
• Analyze order, inventory, and program performance data; provide reporting, identify trends, and recommend opportunities to improve efficiency and dealer support.
• Partner with Sales, Inventory Planning, Logistics, Finance, ISD, and Yamaha Financial Services to ensure effective execution of dealer programs, order management activities, and customer support processes.
• Assist with program audits, documentation retention, dealer event administration, and CRM data maintenance.
• Support training and knowledge sharing on sales program administration, order management processes, and system usage.

Skills

Customer service

Order management

Sales administration

ERP SAP

Education

High school diploma

Associate's or Bachelor's degree preferred

Tools

SAP

Microsoft Office

Job description

Yamaha Motor Corporation, USA is seeking a Wholesale Specialist I in Marietta, GA to support the Motorsports dealer network and Field Sales through the daily operation of the Motorsports Order Desk. You will handle dealer inquiries, manage orders, and coordinate with cross-functional teams to ensure timely product delivery and a positive dealer experience.

The role emphasizes program administration, order accuracy, and service quality, with SAP experience and proficiency in Microsoft Office.