Wholesale Specialist I

Yamaha Motor Corporation, U.S.A.; Marietta (GA); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

401(k) and Profit Sharing

Fertility Benefits

37.5 hour work-week

Medical, Dental, Vision

Life and AD&D Insurance

Wellness Program

Job summary

Yamaha Motor Corporation, USA is seeking a Wholesale Specialist I in Marietta, GA to support the Motorsports dealer network and Field Sales through the daily operation of the Motorsports Order Desk. You will handle dealer inquiries, manage orders, and coordinate with cross-functional teams to ensure timely product delivery and a positive dealer experience.

The role emphasizes program administration, order accuracy, and service quality, with SAP experience and proficiency in Microsoft Office.

Qualifications

• 2–4 years in customer service, sales admin, order management, distribution, or related ops.
• Experience in customer-facing, dealer support, call center, or order management environment preferred.
• Proficiency with Microsoft Office applications, including Excel, Outlook, Word.
• SAP order management or ERP system experience preferred.

Responsibilities

• Serve as primary representative of the Motorsports Order Desk call center, providing daily phone and email support to dealers, District Managers, and internal stakeholders regarding product availability, ordering opportunities, sales programs, order status, delivery timing, and general dealer inquiries.
• Create, administer, and support wholesale sales programs, dealer orders, and promotional initiatives utilizing SAP and other business systems; ensure program accuracy and timely execution.
• Monitor order fulfillment, unit releases, invoicing activity, and dealer delivery schedules to support monthly wholesale objectives and customer expectations; collaborate with Inventory Planning and Logistics teams to resolve delivery constraints.
• Investigate, resolve, and communicate order discrepancies, inventory issues, dealer concerns, and program-related questions; escalate and suggest corrective actions and process improvements.
• Analyze order, inventory, and program performance data; provide reporting, identify trends, and recommend opportunities to improve efficiency and dealer support.
• Partner with Sales, Inventory Planning, Logistics, Finance, ISD, and Yamaha Financial Services to ensure effective execution of dealer programs, order management activities, and customer support processes.
• Assist with program audits, documentation retention, dealer event administration, and CRM data maintenance.
• Support training and knowledge sharing on sales program administration, order management processes, and system usage.

Skills

Customer service

Order management

Sales administration

ERP SAP

Education

High school diploma

Associate's or Bachelor's degree preferred

Tools

SAP

Microsoft Office

Job description

Yamaha is seeking to fill a Wholesale Specialist I for our facility in Marietta, GA. In this role, the ideal candidate will support the Motorsports dealer network, Field Sales organization, and internal departments through the daily operation of the Motorsports Order Desk. Provides customer service, order management, sales program administration, and operational support by coordinating dealer orders, monitoring inventory availability, resolving issues, and partnering cross-functionally to ensure timely product delivery and a positive dealer experience.

What you'll be doing:

• Serve as a primary representative of the Motorsports Order Desk call center, providing daily phone and email support to dealers, District Managers, and internal stakeholders regarding product availability, ordering opportunities, sales programs, order status, delivery timing, and general dealer inquiries. Act as the main liaison between the dealer network and Yamaha departments to ensure timely issue resolution and exceptional customer service.
• Create, administer, and support wholesale sales programs, dealer orders, and promotional initiatives utilizing SAP and other business systems. Ensure program accuracy, compliance, and timely execution.
• Monitor order fulfillment, unit releases, invoicing activity, and dealer delivery schedules to support monthly wholesale objectives and customer expectations. Collaborate with Inventory Planning and Logistics teams to resolve delivery constraints and order issues.
• Investigate, resolve, and communicate order discrepancies, inventory issues, dealer concerns, and program-related questions. Escalate issues appropriately and recommend corrective actions and process improvements.
• Analyze order, inventory, and program performance data. Provide reporting, identify trends, and recommend opportunities to improve operational efficiency, dealer support, and product availability.
• Partner with Sales, Inventory Planning, Logistics, Finance, ISD, and Yamaha Financial Services to ensure effective execution of dealer programs, order management activities, and customer support processes.
• Assist with program audits, documentation retention, dealer event administration, and CRM data maintenance.
• Support training and knowledge sharing on sales program administration, order management processes, and system usage.
• Perform other duties as assigned.

Decision-Making Responsibility

• Job requires judgment, initiative, and attention to detail within approved policies, procedures, and program guidelines.
• Works under general supervision to resolve customer and operational issues, administer dealer programs, and coordinate order management activities.
• Escalates matters involving significant financial, operational, or customer impacts to management for review and direction.

What you need to be successful:

• High school diploma required; Associate's or Bachelor's degree preferred.
• 2-4 years of customer service, sales administration, order management, distribution, or related operational experience.
• Experience working in a customer-facing, dealer support, call center, or order management environment preferred.
• Proficiency with Microsoft Office applications, including Excel, Outlook, and Word.
• SAP order management or ERP system experience preferred.

Don't meet every single requirement? Studies have shown that women and underrepresented minorities are less likely to apply to jobs unless they meet every single qualification. At Yamaha, we understand that talent comes in various forms, as such we are dedicated to building a diverse, inclusive, and authentic workplace. If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles!

What's in it for you:

• 401(k) and Profit Sharing
• Fertility Benefits
• 37.5 hour work-week
• Medical, Dental, Vision
• Life and AD&D Insurance
• Wellness Program
• Short-Term Disability Coverage (for hourly roles)
• Long-Term Disability
• Student Debt Repayment Benefits
• Ability to borrow Yamaha product

Reports to: Sales Operations Manager I

Yamaha Motor Corporation, USA is proud to be an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identify, national origin, veteran or disability or any other status protected by federal, state, or local law. We celebrate diversity and are committed to creating an inclusive environment for all employees.