Wholesale Lockbox Team Lead — Operations

Commerce Bank; Kansas City (MO); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k)

Life insurance

Paid vacation

Paid personal time

Career development

Education assistance

Voluntary supplemental benefits

Job summary

Commerce Bank is hiring in Kansas City, MO for a supervisory role in the Wholesale Lockbox area. The position oversees workflow, coaches staff, and ensures adherence to procedures while interacting with customers and vendors. Must have remittance experience and leadership background.

The role offers a comprehensive benefits package and a schedule Monday–Friday with evening hours. A strong emphasis is placed on teamwork, compliance, and service excellence.

Qualifications

• Associate degree or equivalent required.
• 3+ years remittance experience required.
• 1+ years leadership experience required.
• Remittance processing experience preferred.

Responsibilities

• Oversee department workflow and communicate decisions and priorities to the team.
• Coach and develop training plans; lead development conversations and answer day-to-day questions.
• Provide operational direction in line with policies and procedures.
• Motivate the team to meet production and quality goals; interact with customers regularly.
• Coordinate with project management on vendor software upgrades and perform required testing.
• Perform other duties as assigned.

Skills

Reconciliation knowledge

Customer service

Coaching teammates

Decision making

Adaptability

MS Office proficiency

Education

Associate’s degree or equivalent

3+ years remittance experience

1+ years leadership experience

Remittance processing experience preferred

Tools

MS Word

MS Excel

MS Teams

Outlook

Job description

Commerce Bank is hiring in Kansas City, MO for a supervisory role in the Wholesale Lockbox area. The position oversees workflow, coaches staff, and ensures adherence to procedures while interacting with customers and vendors. Must have remittance experience and leadership background.

The role offers a comprehensive benefits package and a schedule Monday–Friday with evening hours. A strong emphasis is placed on teamwork, compliance, and service excellence.