Wholesale Key Account Experience Specialist

HydraPak, LLC; Longmont (CO); On-site; USD 33,000 - 40,000; Full time

Benefits offered by this job

Paid Time Off

Paid Holidays

Insurance benefits

401(k) with company match

Job summary

HydraPak, Longmont, CO, is seeking a Customer Experience Specialist to manage end-to-end service for wholesale key accounts, coordinating with Sales and Operations to ensure on-time order execution and high satisfaction. You will resolve inquiries, manage escalations, and drive account growth while leveraging Zendesk and Acumatica in a fast-paced environment.

The role emphasizes cross-functional collaboration, accurate documentation, and process improvements to enhance service levels for

Qualifications

• Bachelor’s degree in business or equivalent experience.
• 2–4 years wholesale key account experience; outdoor industry desired.
• Advanced SPS experience required.
• Knowledge of Acumatica ERP, Shopify, and Zendesk CRM is a plus.
• Strong Excel skills with vlookups and pivot tables.

Responsibilities

• Build and maintain relationships with wholesale and EDI key accounts.
• Deliver high-quality, personalized customer experience throughout order lifecycle.
• Understand accounts’ purchasing patterns, fulfillment needs, and service expectations.
• Manage inquiries, requests, complaints, returns, credits, and order adjustments in Zendesk.
• Proactively communicate order status, delays, backorders, and changes.
• Own complex customer issues and coordinate effective resolutions.
• Develop product knowledge to provide accurate information and troubleshooting.

Skills

SPS experience

Acumatica ERP

Shopify

Zendesk CRM

Excel (VLOOKUP, pivots)

Analytical thinking

Customer communication

Multitasking

Education

Bachelor’s degree in business

Wholesale key account experience 2–4 yrs

Tools

Zendesk

Acumatica ERP

Shopify

Job description

HydraPak, Longmont, CO, is seeking a Customer Experience Specialist to manage end-to-end service for wholesale key accounts, coordinating with Sales and Operations to ensure on-time order execution and high satisfaction. You will resolve inquiries, manage escalations, and drive account growth while leveraging Zendesk and Acumatica in a fast-paced environment.

The role emphasizes cross-functional collaboration, accurate documentation, and process improvements to enhance service levels for