Account Specialist - End-to-End Orders & Customer Growth

Sealed Air Corporation; Simpsonville (SC); On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Health insurance

Dental insurance

Life insurance

Paid time off

Parental leave

Tuition reimbursement

Job summary

Sealed Air, a world-class packaging solutions provider, seeks an Account Specialist to own the end-to-end order lifecycle within an assigned portfolio. You will be the frontline in customer relations, ensuring accurate processing and timely delivery.

In this role you will communicate changes, resolve issues, escalate when needed, and collaborate with sales to uncover upsell opportunities while maintaining high service standards across time zones.

Qualifications

• Relevant work experience in customer service or account support.
• Experience with ERP/CRM platforms such as SAP, Oracle, or Salesforce.
• Strong written and verbal communication with attention to detail.

Responsibilities

• Own and manage the complete order lifecycle from entry through delivery and invoicing.
• Advise customers proactively of changes or impact to receipt and timing.
• Resolve customer issues independently, escalating only when needed.
• Handle calls and messages in line with procedures; avoid voicemail backlog.
• Record and resolve complaints; coordinate with other departments for resolution.
• Build relationships with customers and manage mutual benefit requests.
• Identify upsell/cross-sell opportunities and qualify with sales partners.

Skills

Customer service

CRM software

ERP systems

Communication

Tools

SAP

Oracle

Salesforce

Job description

Sealed Air, a world-class packaging solutions provider, seeks an Account Specialist to own the end-to-end order lifecycle within an assigned portfolio. You will be the frontline in customer relations, ensuring accurate processing and timely delivery.

In this role you will communicate changes, resolve issues, escalate when needed, and collaborate with sales to uncover upsell opportunities while maintaining high service standards across time zones.