Account Specialist I

BIOWORLD MERCHANDISING; Irving (TX); On-site; USD 50,000 - 75,000; Full time

Job summary

Bioworld Merchandising is seeking an Account Specialist to support assigned customer accounts and Account Managers within the Account Services team. This role handles day-to-day order-related activities, responds to inquiries, coordinates with internal and offshore teams, monitoring customer requirements and resolving issues affecting order execution or compliance.

You will manage escalations, support order entry and changes, and build strong relationships with Sales, Production, Shipping and

Qualifications

• Minimum 2 years in inside sales support, customer service, or account coordination.
• Retail or wholesale apparel/accessories experience preferred.
• Proficient with business management software and retail portals.
• Strong Microsoft 365 skills, especially Excel pivot tables and VLOOKUP.
• Ability to build collaborative relationships across Sales and offshore teams.

Responsibilities

• Manage escalations from offshore team and coordinate resolution with internal partners.
• Follow up on inquiries including order clarification and shipping-extension requests.
• Maintain knowledge of customer requirements and support vendor compliance.
• Build relationships with Account Services, Production, Shipping, Logistics, and Sales.
• Communicate changes to vendor compliance requirements to internal teams.
• Review Customer Order Log daily to address order risks.
• Support chargeback research and resolution.
• Research and resolve account-related questions from Sales.
• Participate in vendor training and learning seminars as required.
• Escalate order issues to management when decisions are needed.
• Assist Account Managers with daily needs, order entry, item setup, and order changes.
• Provide backup coverage for PTO and assist with India Account Help inbox.

Skills

Microsoft 365

Excel pivot tables

VLOOKUP

organization

time management

attention to detail

problem solving

collaboration

Teams

Tools

Microsoft Dynamics 365

Job description

Bioworld Merchandising is a leading design and distribution company of licensed and private label apparel, headwear and accessories across retail channels. We collaborate with widely recognized brand and retail partners around the world.

We Believe in Great Brands: We translate brand stories into innovative and distinctive products.

Creative Culture: We combine creative design and merchandising expertise through collaboration and diverse ideas.

We are the Market: We immerse ourselves in retail markets, contemporary culture and consumer trends.

Position Overview

The Account Specialist supports assigned customer accounts and Account Managers within the Account Services team. This role ensures day-to-day account needs are handled accurately and efficiently by supporting order-related activities, responding to inquiries, coordinating with internal and offshore teams, monitoring customer requirements, and resolving issues that may affect order execution or compliance.

Essential Duties

• Manage escalations from the offshore team for assigned accounts and coordinate resolution with appropriate internal partners.
• Follow up on internal and external inquiries, including order clarification and shipping-extension requests.
• Maintain knowledge of assigned customer requirements and support vendor compliance.
• Build effective relationships with Account Services, Production, Shipping, Logistics, and Sales.
• Communicate changes to vendor compliance requirements to relevant internal teams.
• Review the Customer Order Log daily to identify and proactively address potential order risks.
• Support chargeback research and resolution.
• Research and resolve account-related questions from Sales.
• Participate in vendor training and learning seminars as required.
• Escalate order issues to management when additional support or decisions are required.
• Support Account Managers with daily account needs, order entry, item setup, and order changes.
• Provide backup coverage for colleagues during PTO and assist with the India Account Help inbox.
• Support other Account Services priorities and ad hoc departmental needs as assigned.

Qualifications

• Minimum 2 years of experience in inside sales support, customer service, account coordination, or a related role; retail or wholesale apparel/accessories experience preferred.
• Proficiency with business management software and retail portals; Microsoft Dynamics 365 experience is a plus.
• Strong Microsoft 365 skills, particularly Excel pivot tables and lookup functions such as VLOOKUP.
• Strong organization, time management, attention to detail, problem-solving, and ability to manage competing priorities.
• Ability to build collaborative relationships across Sales, internal teams, and offshore partners through Teams, phone, and email.
• Working knowledge of retail customer requirements, including price tickets, price stickers, and labeling distinctions.
• Ability to work independently and collaboratively in varied work environments.
• Proactive, energetic approach with initiative and accountability for outcomes.

Education & Experience Requirement

Minimum of 2 years of relevant experience as described above.