Account & Order Lifecycle Specialist

Sealed Air; Simpsonville (SC); On-site; USD 52,000 - 70,000; Full time

Job summary

Sealed Air is seeking an Account Specialist who will own the complete order lifecycle for a portfolio of customers. You will be the frontline of the customer relationship, resolving issues independently so our sales partners can stay focused on growth, and ensuring customers get what they expect, when they expect it.

You will manage the order lifecycle from entry through delivery and invoicing, advise customers proactively of any changes, resolve issues, handle calls, and build relationships to

Qualifications

• Experience in customer service or account support roles.
• Experience with an ERP/CRM such as SAP, Oracle, or Salesforce.
• Excellent attention to detail and order accuracy.
• Strong written and verbal communication skills.
• Proven problem-solving and escalation management abilities.
• Flexible hours to cover different time zones.
• Willingness to challenge current processes for improvement.

Responsibilities

• Own the complete order lifecycle from entry through delivery and invoicing.
• Advise customers of changes to orders, timing, or pricing.
• Resolve issues independently and escalate only when needed.
• Handle inbound calls and messages in line with procedures.
• Record and resolve customer complaints across departments.
• Develop relationships with assigned customers.
• Identify upsell and cross-sell opportunities and qualify for sales partners.

Skills

Order management

ERP/CRM tools

Attention to detail

Communication

Problem solving

Time zones

Process improvement

Tools

SAP

Oracle

Salesforce

Job description

Sealed Air is seeking an Account Specialist who will own the complete order lifecycle for a portfolio of customers. You will be the frontline of the customer relationship, resolving issues independently so our sales partners can stay focused on growth, and ensuring customers get what they expect, when they expect it.

You will manage the order lifecycle from entry through delivery and invoicing, advise customers proactively of any changes, resolve issues, handle calls, and build relationships to