White-Glove Service Scheduler & Dispatch

Done Right Hood & Fire Safety; New York (NY); Sur place; USD 56 000 - 69 000; Plein temps

Avantages offerts par ce poste

$62,400/year (salary stated)

Performance incentives and bonuses

Health, dental and vision insurance

401(k)

Paid sick time

Commuter benefits

Résumé du poste

Done Right Hood & Fire Safety is a fire safety company serving the tri-state area. We are seeking a detail-oriented scheduling professional who can coordinate field crews, plan efficient routes, and deliver white-glove service to restaurants and clients.

You will manage evening and overnight schedules, respond to urgent issues, and communicate clearly via email and phone while using CRM tools. A high school diploma is required, with college coursework a plus, and ServiceTrade experience is a big

Qualifications

• Background in scheduling, dispatch or service coordination in field service.
• Comfort talking with customers on the phone all day and delivering white-glove service.
• Experience leading a team and balancing several priorities.
• Detail-oriented problem solver who can fix scheduling issues on the fly.
• Familiar with CRM and scheduling software, ServiceTrade a plus.
• Availability to manage evening and overnight schedules and respond to urgent issues.
• High school diploma or equivalent required; college or business coursework is a plus.

Responsabilités

• Schedule service jobs for field crews across the tri-state area.
• Coordinate dates and times directly with customers to ensure smooth visits.
• Use knowledge of the five boroughs to plan efficient schedules.
• Keep routes and schedules tight with no wasted time between jobs.
• Deliver friendly, professional customer service on every call.
• Write clear, professional emails to customers and the team.

Formation

High school diploma or equivalent

College coursework

Outils

ServiceTrade

Description du poste

Done Right Hood & Fire Safety is a fire safety company serving the tri-state area. We are seeking a detail-oriented scheduling professional who can coordinate field crews, plan efficient routes, and deliver white-glove service to restaurants and clients.

You will manage evening and overnight schedules, respond to urgent issues, and communicate clearly via email and phone while using CRM tools. A high school diploma is required, with college coursework a plus, and ServiceTrade experience is a big