White-Glove Service Scheduler & Dispatch Pro

Done Right Hood & Fire Safety; New York (NY); On-site; USD 56,000 - 69,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k)

Paid sick time

Commuter benefits

Performance bonuses

Job summary

Done Right Hood & Fire Safety, a Brooklyn-based fire safety company serving the tri-state area, seeks a Scheduling Coordinator who can manage service jobs for field crews. You will coordinate dates with customers, optimize routes, and maintain timely communication by email and CRM tools.

A natural people person with strong written skills will thrive here. You'll support evenings and overnight shifts, lead scheduling tasks, and help protect restaurants and staff from kitchen fires.

Qualifications

• Background in scheduling, dispatch or service coordination.
• Comfort talking with customers on the phone and via email.
• Experience leading a team and balancing priorities.
• Detail-oriented problem solver for scheduling issues.
• Comfort with CRM and scheduling software; ServiceTrade a plus.
• Evening and overnight schedule availability; high school diploma required.

Responsibilities

• Schedule service jobs for field crews across the tri-state area.
• Coordinate dates and times with customers for smooth visits.
• Plan efficient routes using knowledge of the five boroughs.
• Maintain tight schedules with minimal downtime between jobs.
• Deliver friendly, professional customer service on calls and emails.
• Write clear, professional emails to customers and the team.

Skills

Customer service etiquette

Communication with customers

Ownership of issues

Scheduling accuracy

Team leadership

Written communication

Attention to detail

Education

High school diploma

College coursework (preferred)

Tools

CRM software

Scheduling software

ServiceTrade

Job description

Done Right Hood & Fire Safety, a Brooklyn-based fire safety company serving the tri-state area, seeks a Scheduling Coordinator who can manage service jobs for field crews. You will coordinate dates with customers, optimize routes, and maintain timely communication by email and CRM tools.

A natural people person with strong written skills will thrive here. You'll support evenings and overnight shifts, lead scheduling tasks, and help protect restaurants and staff from kitchen fires.