Head of Field Service & Operations (NYC)

Done Right Hood & Fire Safety; New York (NY); On-site; USD 81,000 - 99,000; Full time

Benefits offered by this job

Salary + bonus

Bonuses

Health insurance

401(k)

Paid sick time

Commuter benefits

Job summary

Done Right Hood & Fire Safety is looking for an experienced Operations & Service Manager to lead our service and scheduling teams across New York. You will oversee hood cleaning, grease trap and fire safety operations, coach staff, and ensure routes are efficient while driving growth.

Join a fun, energetic culture that values white-glove service, collaboration with leadership, and impactful process improvements across the tri-state area. Competitive salary with bonuses is offered.

Qualifications

• Leadership and hands-on management track record.
• Experience managing field service operations.
• Strong customer service mindset.
• Knowledge of scheduling and CRM software.
• Familiarity with five boroughs and tri-state area.
• High school diploma required; college coursework a plus.

Responsibilities

• Oversee all services and ensure smooth operations.
• Lead, coach and energize service and scheduling staff.
• Own the schedule and keep crews fully booked.
• Maintain efficient routes and reduce travel time.
• Handle escalated customer issues and resolve.
• Monitor quality and meet customer expectations.
• Drive revenue and support growth with leadership.
• Collaborate with ownership to improve processes.

Skills

Leadership

Managerial skills

Reliability

Field service ops

Customer service

Organization

Tech-savvy

Local knowledge

Education

High school diploma or equivalent

College coursework a plus

Tools

CRM software

ServiceTrade

Scheduling software

Job description

Done Right Hood & Fire Safety is looking for an experienced Operations & Service Manager to lead our service and scheduling teams across New York. You will oversee hood cleaning, grease trap and fire safety operations, coach staff, and ensure routes are efficient while driving growth.

Join a fun, energetic culture that values white-glove service, collaboration with leadership, and impactful process improvements across the tri-state area. Competitive salary with bonuses is offered.