Service Scheduling & Operations Leader

Done Right Hood & Fire Safety; New York (NY); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical

Vision

Dental

401k

Job summary

Done Right Hood & Fire Safety in New York, NY, seeks a Service Manager to oversee the scheduling department and coordinate service operations. You will manage daily service appointments, support scheduling staff, address customer concerns, and ensure emergencies are handled promptly.

The ideal candidate has at least five years in a management role in the service industry, a bachelor’s degree, and strong leadership, communication, and organizational skills to improve scheduling efficiency and

Qualifications

• Bachelor's degree in Business Administration or related field.
• Minimum 5 years of experience in a management role within the service industry.
• Proven track record of improving service operations and customer satisfaction.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Familiarity with industry safety standards and regulations.

Responsibilities

• Manage daily scheduling operations, including service appointments and technician assignments.
• Supervise and support the scheduling team with direction and training.
• Monitor workflow and technician availability to optimize efficiency.
• Prioritize emergency service requests and ensure prompt handling.
• Handle customer issues professionally and pursue timely resolutions.
• Communicate appointment updates and service status to customers.

Skills

Leadership

Organization

Problem solving

Verbal communication

Written communication

Time management

Prioritization

Decision making

Scheduling experience

Customer service

Education

Bachelor's degree in Business Administration

Tools

Scheduling software

Email

Phone systems

Office programs

Job description

Done Right Hood & Fire Safety in New York, NY, seeks a Service Manager to oversee the scheduling department and coordinate service operations. You will manage daily service appointments, support scheduling staff, address customer concerns, and ensure emergencies are handled promptly.

The ideal candidate has at least five years in a management role in the service industry, a bachelor’s degree, and strong leadership, communication, and organizational skills to improve scheduling efficiency and