White-Glove Onsite Workplace Tech Engineer

Netrix Global; New York (NY); Hybrid; USD 90,000 - 130,000; Full time

Job summary

Netrix Global is seeking a Technology Operations Engineer to serve as the onsite face and primary technology representative. You will deliver white-glove workplace technology support, manage incidents end-to-end, and coordinate with vendors, facilities, and support teams to ensure seamless conference room readiness and collaboration across client environments.

The role requires 5+ years in technical support or related fields, with strong communication skills and experience supporting executive

Qualifications

• 5+ years of technical support, field engineering, workplace technology, or related experience.
• Experience supporting executive-level users and customer-facing environments.
• Outstanding customer service and interpersonal skills.
• Strong organizational, excellent communication, and prioritization capabilities.
• Excellent communication skills
• Highly self-motivated and independent
• Ability to multi-task and work with minimal supervision
• Must maintain current technical understanding of technology within discipline.
• This position might require a Biometric Background Check based on customer need.

Responsibilities

• Daily interaction with client management and employees.
• Own incidents from identification through resolution and communicate proactively throughout the process.
• Provide white-glove customer support and technology assistance.
• Support workplace technology, conferencing platforms, AV systems, endpoints, and networking components.
• Perform readiness checks of conference rooms and collaboration spaces.
• Coordinate with vendors, facilities teams, and centralized support organizations.
• Identify opportunities to improve service quality and the overall customer experience.

Skills

Technical support

Field engineering

Workplace technology

Executive support

Customer service

Tools

AV systems

Networking

Job description

Netrix Global is seeking a Technology Operations Engineer to serve as the onsite face and primary technology representative. You will deliver white-glove workplace technology support, manage incidents end-to-end, and coordinate with vendors, facilities, and support teams to ensure seamless conference room readiness and collaboration across client environments.

The role requires 5+ years in technical support or related fields, with strong communication skills and experience supporting executive