Technology Operations Engineer

Netrix Global; New York (NY); Hybrid; USD 90,000 - 130,000; Full time

Job summary

Netrix Global is seeking a Technology Operations Engineer to serve as the onsite face and primary technology representative. You will deliver white-glove workplace technology support, manage incidents end-to-end, and coordinate with vendors, facilities, and support teams to ensure seamless conference room readiness and collaboration across client environments.

The role requires 5+ years in technical support or related fields, with strong communication skills and experience supporting executive

Qualifications

• 5+ years of technical support, field engineering, workplace technology, or related experience.
• Experience supporting executive-level users and customer-facing environments.
• Outstanding customer service and interpersonal skills.
• Strong organizational, excellent communication, and prioritization capabilities.
• Excellent communication skills
• Highly self-motivated and independent
• Ability to multi-task and work with minimal supervision
• Must maintain current technical understanding of technology within discipline.
• This position might require a Biometric Background Check based on customer need.

Responsibilities

• Daily interaction with client management and employees.
• Own incidents from identification through resolution and communicate proactively throughout the process.
• Provide white-glove customer support and technology assistance.
• Support workplace technology, conferencing platforms, AV systems, endpoints, and networking components.
• Perform readiness checks of conference rooms and collaboration spaces.
• Coordinate with vendors, facilities teams, and centralized support organizations.
• Identify opportunities to improve service quality and the overall customer experience.

Skills

Technical support

Field engineering

Workplace technology

Executive support

Customer service

Tools

AV systems

Networking

Job description

About The Opportunity

Netrix Global, award-winning provider of cybersecurity and end-to-end IT services, is seeking highly motivated, customer-focused Technology Operations Engineer supporting a premium workplace technology experience client. This individual will serve as the onsite face of Netrix and will be responsible for delivering an exceptional customer experience while ensuring workplace technology services operate seamlessly. We are looking for self-starters who take initiative, are highly organized, communicate effectively, prioritize appropriately, and interact comfortably with everyone from end users to C-level executives.

How You Will Make An Impact

• Customer-first mindset with a focus on delivering an exceptional user experience.
• Self-starter who takes initiative and proactively identifies opportunities for improvement.
• Strong technical troubleshooting and problem-solving capabilities.
• Excellent written and verbal communication skills.
• Comfortable engaging with all levels of an organization, including executive leadership.
• Highly organized with exceptional prioritization and time-management skills.
• Ability to take direction, embrace feedback, and execute effectively.
• Driven, accountable, and committed to ownership through resolution.
• Serve as the primary onsite technology representative for Netrix.
• Provide white-glove customer support and technology assistance.
• Own incidents from identification through resolution and communicate proactively throughout the process.
• Support workplace technology, conferencing platforms, AV systems, endpoints, and networking components.
• Perform readiness checks of conference rooms and collaboration spaces.
• Coordinate with vendors, facilities teams, and centralized support organizations.
• Identify opportunities to improve service quality and the overall customer experience.

What You Will Bring To The Table

• 5+ years of technical support, field engineering, workplace technology, or related experience.
• Experience supporting executive-level users and customer-facing environments.
• Outstanding customer service and interpersonal skills.
• Strong organizational, excellent communication, and prioritization capabilities.
• Excellent communication skills
• Highly self-motivated and independent
• Ability to multi-task and work with minimal supervision
• Must maintain current technical understanding of technology within discipline.
• This position might require a Biometric Background Check based on customer need.

Interaction: Daily interaction with client management and employees.

Impact:

Technology Operations Engineer interacts with customer and needs to maintain a positive and professional attitude always.

Location: Manhattan, New York office at Rockefeller Plaza

About Us

At Netrix Global our values are the philosophies and principles that live by. They support our vision, help us achieve our goals and commit us to a common purpose.

We Own Outcomes, Win Together, Make An Impact, Enjoy The Journey, and Respect All!

Netrix Global is a mission-driven organization with the goal of providing the people, processes, and technology needed to run and scale modern, data-driven businesses that are always on and always secure. Our breadth of capabilities allows us to provide holistic offerings that solve even today’s most complex business challenges, delivering to you an integrated, optimized, and future-proof solution.

We work with clients of all sizes and specialize in solutions for healthcare, manufacturing, government, education, financial services, and legal industries. Netrix is consistently ranked in the CRN VAR500, detailing the country’s top system integrators.

At Netrix, we’re driven to solve business problems with innovative technology solutions. We focus on end-users and are committed to client satisfaction.

What You Can Expect From Us

We offer a competitive compensation package, comprehensive group benefits to meet the needs of you and your family, flexibility, and time off when you need it, and a casual work environment. The role can be remote/home office, with some travel required.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, disability, veteran status, or any other protected characteristic. Our hiring, promotion and compensation processes are based on merit, skills, and qualifications, to ensure a fair and unbiased approach for our candidates and employees. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If you need a reasonable accommodation, please let us know by contacting NetrixHR@Netrixglobal.

To learn more about Netrix Global please go to www.netrixglobal.com