Onsite IT Technician - Field Support & Incident Resolution

TechDigital Group; Raritan (NJ); On-site; USD 55,000 - 75,000; Full time

Job summary

TechDigital Group seeks an Onsite Technician to provide hands-on IT support at manufacturing and distribution facilities. You will diagnose, troubleshoot, and resolve issues across desktops, printers, scanners, RF devices, and shop floor PCs, while aligning with SLAs and site procedures.

Role involves lifecycle maintenance, equipment replacements, AD/Network/NAS integration, incident management, and local project participation. Requires 2–5 years’ relevant experience and GxP exposure.

Qualifications

• Associate or bachelor’s degree in information technology, Computer Science, Engineering, or equivalent experience.
• 2–5 years of onsite or field technical support, preferably in a manufacturing environment.
• Hands-on experience with Windows-based systems; basic Linux exposure preferred.
• GxP environment experience required.
• Knowledge of NetBackup and Rubrik.
• Working knowledge of ITSM tools and endpoint management.
• Experience supporting RF devices, scanners, printers, and shop floor PCs.

Responsibilities

• Provide on-site technical support for manufacturing and office IT systems, including desktops, laptops, printers, scanners, RF guns, MLL PCs, and other site-standard devices.
• Execute incident and request fulfilment activities, including diagnosis, troubleshooting, resolution, and escalation in line with defined SLAs and procedures.
• Support Reliability / Total Lifecycle Management (TLM) activities by performing preventative maintenance, equipment replacements, and lifecycle refresh tasks as scheduled.
• IT Equipment integration with AD, Network, NAS.
• Assist with incident management and root cause analysis (RCA) by collecting data, performing first-level troubleshooting, and implementing corrective actions.
• Deliver application support by resolving common issues, coordinating with application owners for complex problems, and validating fixes at the site level.
• Participate in local project execution, including installations, upgrades, migrations, testing, and post-implementation support.
• Perform field services activities, including IMAC (Install, Move, Add, Change), hardware break/fix, spares handling, and vendor coordination.
• Knowledge of IT infrastructure including wired and wireless network connectivity, printers, scanners, RF devices, servers, and storage.
• Maintain accurate ticket updates, asset records, and knowledge documentation in approved TS systems.
• Follow all security, compliance, validation, and change management processes.

Skills

Troubleshooting

Ticketing

Documentation

Networking basics

Onsite support

RF devices

Education

Associate or bachelor's degree in IT/CS/Engineering

Tools

NetBackup

Rubrik

ITSM tools

Endpoint management

Job description

TechDigital Group seeks an Onsite Technician to provide hands-on IT support at manufacturing and distribution facilities. You will diagnose, troubleshoot, and resolve issues across desktops, printers, scanners, RF devices, and shop floor PCs, while aligning with SLAs and site procedures.

Role involves lifecycle maintenance, equipment replacements, AD/Network/NAS integration, incident management, and local project participation. Requires 2–5 years’ relevant experience and GxP exposure.