Remote-Eligible Tech Ops Engineer Executive Support

Netrix, LLC; San Francisco (CA); Remote; USD 100,000 - 150,000; Full time

Job summary

Netrix Global is seeking a Technology Operations Engineer to act as the onsite face for a premium workplace technology client. You will own incidents end-to-end, provide white-glove support for conferencing, AV, endpoints, and networking, and coordinate with vendors and facilities teams.

The role emphasizes executive-facing communication, strong troubleshooting, and a customer-first mindset, with readiness checks and a proactive improvement approach.

Qualifications

• 5+ years of technical support, field engineering, workplace technology, or related experience.
• Experience supporting executive-level users and customer-facing environments.
• Outstanding customer service and interpersonal skills.
• Strong organizational, communication, and prioritization capabilities.
• This position might require a Biometric Background Check based on customer need.

Responsibilities

• Own incidents from identification through resolution and communicate proactively throughout the process.
• Support workplace technology, conferencing platforms, AV systems, endpoints, and networking components.
• Perform readiness checks of conference rooms and collaboration spaces.
• Coordinate with vendors, facilities teams, and centralized support organizations.
• Identify opportunities to improve service quality and the overall customer experience.
• Serve as the primary onsite technology representative for Netrix.

Skills

Executive-level support

Technical troubleshooting

Customer service

Time management

Self-starter

Job description

Netrix Global is seeking a Technology Operations Engineer to act as the onsite face for a premium workplace technology client. You will own incidents end-to-end, provide white-glove support for conferencing, AV, endpoints, and networking, and coordinate with vendors and facilities teams.

The role emphasizes executive-facing communication, strong troubleshooting, and a customer-first mindset, with readiness checks and a proactive improvement approach.