White-Glove Onboarding & Data Integrity Manager

Trademark Recruiting/Consulting; Tampa (FL); On-site; USD 85,000 - 120,000; Full time

Job summary

Trademark Recruiting/Consulting is seeking a Manager of Sales Operations Support to lead onboarding for dental offices and oversee data integrity across HubSpot and related systems. You will partner with Sales, Marketing, Operations and Customer Care to ensure white-glove onboarding and successful launches.

You will direct end-to-end onboarding efforts, monitor timelines and satisfaction metrics, and drive quality assurance to minimize errors across customer and provider data.

Qualifications

• Bachelor's degree in Business Administration, Management, or related field, or equivalent experience.
• 5+ years in customer operations, onboarding, account management, healthcare ops, or related.
• 2+ years leading customer-facing or operations teams.
• Strong analytical, organizational, problem-solving, and communication skills.
• Experience using HubSpot CRM and lifecycle management tools.
• Experience developing reports and dashboards with CRM platforms.

Responsibilities

• Lead onboarding and ensure end-to-end onboarding for dental offices and customers.
• Manage onboarding processes in HubSpot to activate accounts.
• Monitor onboarding timelines, CSAT, and service delivery standards.
• Collaborate with Sales, Marketing, Operations and Customer Care for launches.
• Maintain data accuracy and integrity across customer and provider records.
• Establish QA processes to minimize errors and improve data reliability.
• Track metrics related to data accuracy, productivity, turnaround times, and customer impact.

Skills

Leadership

Analytical skills

Communication

HubSpot

Data management

Dashboards

CRM best practices

Prioritization

Team leadership

Education

Bachelor's degree in Business Administration, Management, or related field

Tools

HubSpot CRM

Job description

Trademark Recruiting/Consulting is seeking a Manager of Sales Operations Support to lead onboarding for dental offices and oversee data integrity across HubSpot and related systems. You will partner with Sales, Marketing, Operations and Customer Care to ensure white-glove onboarding and successful launches.

You will direct end-to-end onboarding efforts, monitor timelines and satisfaction metrics, and drive quality assurance to minimize errors across customer and provider data.