Sales Support Manager

Trademark Recruiting/Consulting; Tampa (FL); On-site; USD 85,000 - 120,000; Full time

Job summary

Trademark Recruiting/Consulting is seeking a Manager of Sales Operations Support to lead onboarding for dental offices and oversee data integrity across HubSpot and related systems. You will partner with Sales, Marketing, Operations and Customer Care to ensure white-glove onboarding and successful launches.

You will direct end-to-end onboarding efforts, monitor timelines and satisfaction metrics, and drive quality assurance to minimize errors across customer and provider data.

Qualifications

• Bachelor's degree in Business Administration, Management, or related field, or equivalent experience.
• 5+ years in customer operations, onboarding, account management, healthcare ops, or related.
• 2+ years leading customer-facing or operations teams.
• Strong analytical, organizational, problem-solving, and communication skills.
• Experience using HubSpot CRM and lifecycle management tools.
• Experience developing reports and dashboards with CRM platforms.

Responsibilities

• Lead onboarding and ensure end-to-end onboarding for dental offices and customers.
• Manage onboarding processes in HubSpot to activate accounts.
• Monitor onboarding timelines, CSAT, and service delivery standards.
• Collaborate with Sales, Marketing, Operations and Customer Care for launches.
• Maintain data accuracy and integrity across customer and provider records.
• Establish QA processes to minimize errors and improve data reliability.
• Track metrics related to data accuracy, productivity, turnaround times, and customer impact.

Skills

Leadership

Analytical skills

Communication

HubSpot

Data management

Dashboards

CRM best practices

Prioritization

Team leadership

Education

Bachelor's degree in Business Administration, Management, or related field

Tools

HubSpot CRM

Job description

The Manager of Sales Operations Support is responsible for leading two critical customer support functions that directly impact customer satisfaction, operational efficiency, and data integrity across company systems, including HubSpot. This role ensures new customers receive high-touch, white glove onboarding experience for new medical offices and practices, while existing customer and provider records are maintained with the highest levels of accuracy and integrity of customer account data across company systems.

Responsibilities/Duties/Functions/Tasks

Customer Onboarding Responsibilities:

• Provide strong leadership and excellent management skills to achieve performance, quality, and service objectives.
• Oversee end-to-end onboarding experience for new dental offices and customers.
• Ensure a seamless, concierge-level ("white-glove") transition from implementation through successful account activation.
• Monitor onboarding timelines, customer satisfaction metrics, and service delivery standards.
• Partner with Sales, Marketing, Operations and Customer Care teams to ensure successful customer launches.
• Manage onboarding processes and workflows within HubSpot to ensure efficient customer implementation and account activation.
• Onboarding of new customers consist of about 90 days
• Ensure customer onboarding activities, communications, milestones, and documentation are accurately tracked in HubSpot.
• Oversee the setup, maintenance, and ongoing management of customer account information within HubSpot and other company business systems.
• Ensure the accuracy, completeness, and integrity of customer and provider data.
• Establish and maintain quality assurance processes to minimize errors and improve data reliability.
• Monitor key metrics related to data accuracy, productivity, turnaround times, and customer impact.

Qualifications (Experience, Education, Licensure, Certification)

• Bachelor's degree Business Administration, Management, or related field or equivalent experience
• 5+ years of experience in customer operations, customer onboarding, account management, healthcare operations, or related functions.
• 2+ years of leadership experience managing customer-facing or operational teams.
• Strong analytical, organizational, and problem-solving skills.
• Experience managing multiple priorities in a fast-paced environment.
• Excellent communication, interpersonal, and relationship-building skills.
• Experience utilizing HubSpot CRM and related customer lifecycle management tools.
• Strong understanding of customer data management, CRM best practices and system-driven process workflows.
• Experience developing reports, dashboards, and performance metrics with CRM platforms.