White-Glove Client Onboarding Specialist

Sinclair Inc.; Cockeysville (MD); Hybrid; USD 30,000 - 34,000; Full time

Benefits offered by this job

Retirement plan

Life insurance

Health insurance

Stock purchase plan

Paid time off

Job summary

Sinclair, Inc. is seeking an Onboarding Specialist to support new client partnerships with our signature white glove service. You will coordinate with both internal and external stakeholders, lead trainings, and ensure onboarding milestones are met efficiently.

In a fast-paced hybrid environment, you will manage multiple tasks, perform monthly performance analyses, and train others as needed while maintaining accurate records and leveraging MS Office and JIRA.

Qualifications

• 2-3 years of client onboarding, digital marketing, ad agency, or technical system experience.
• Excellent written and verbal communication skills.
• Comfortable speaking with internal and external partners and remote video tools.
• Organizational skills, attention to detail, and sense of urgency.
• Ability to adapt to change in a tech-driven environment.

Responsibilities

• Support onboarding of new client partnerships with white glove service.
• Provide regular progress updates to stakeholders throughout onboarding.
• Lead calls/trainings and facilitate support needs with internal and external parties.
• Follow SOPs for trafficking orders and setting up data platforms.
• Coordinate with fulfillment teams to meet benchmarks and deadlines.
• Learn proprietary technology and train clients on usage.
• Monitor multiple ticketing queues and related onboarding tasks.
• Conduct monthly performance analyses for client portfolios.
• Offer ongoing support across time zones for assigned clients.
• Become a subject matter expert within 6 months and train new hires if appointed.
• Assist teammates during PTO and cross-train with other roles.
• Maintain records in online databases and complete mandatory trainings.
• Handle unplanned duties and projects as assigned.

Skills

Communication

Multitasking

Adaptability

Tech-savvy

Tools

JIRA

MS Office Suite

Job description

Sinclair, Inc. is seeking an Onboarding Specialist to support new client partnerships with our signature white glove service. You will coordinate with both internal and external stakeholders, lead trainings, and ensure onboarding milestones are met efficiently.

In a fast-paced hybrid environment, you will manage multiple tasks, perform monthly performance analyses, and train others as needed while maintaining accurate records and leveraging MS Office and JIRA.