White-Glove IT Support Engineer - Cloud, Network & Voice

R2 Unified Technologies; Boca Raton (FL); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

401k matching

Profit sharing

Unlimited PTO

100% Covered Medical & Dental

Life Insurance

Short & Long Term Disability

Job summary

R2 Unified Technologies in Boca Raton, Florida, is seeking a customer-focused Support Engineer to handle and resolve customer issues through phone and email. Responsibilities include troubleshooting network, systems, security, and voice-related issues, alongside managing user accounts in Active Directory and executing software updates. Candidates need 3+ years of experience in an IT support environment, a college degree or equivalent experience, and strong communication skills. The position offers unlimited PTO, 401k matching, and comprehensive medical coverage.

Qualifications

• Experience working across multiple disciplines (Servers, Desktop, Cloud, LAN, WAN, Voice).
• Ability to work independently without supervision.
• Participate in an on-call schedule, providing after-hours support.

Responsibilities

• Handle incoming phone calls, gather information, and create tickets in the system.
• Troubleshoot and resolve client network, security, cloud, and voice issues.
• Perform moves, adds, changes for client phone systems and infrastructure.

Skills

Network troubleshooting

Windows troubleshooting

Communication skills

Cloud services (AWS, Azure)

Active Directory

Education

College degree or equivalent technical experience

Job description

R2 Unified Technologies in Boca Raton, Florida, is seeking a customer-focused Support Engineer to handle and resolve customer issues through phone and email. Responsibilities include troubleshooting network, systems, security, and voice-related issues, alongside managing user accounts in Active Directory and executing software updates. Candidates need 3+ years of experience in an IT support environment, a college degree or equivalent experience, and strong communication skills. The position offers unlimited PTO, 401k matching, and comprehensive medical coverage.