Executive IT Support Engineer (White‑Glove Help Desk)

ICON International, Inc.; Fort Lauderdale (FL); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Generous PTO

Medical insurance

Dental insurance

Vision insurance

401(k) with match

Job summary

A leading financial solutions company in Fort Lauderdale seeks an Enterprise Computing Engineer to provide exceptional IT support to executives and employees. This role focuses on diagnosing hardware/software issues, configuring A/V setups, and managing user training. Ideal candidates are team players with a degree in Computer Science and proficiency in key technical skills. Competitive compensation and benefits offered, including generous PTO.

Qualifications

• Excellent communication and customer service skills are essential.
• Team player capable of solving complex technical problems.
• Legal right to work in the United States.

Responsibilities

• Diagnose and resolve hardware and software issues.
• Provide white-glove IT support to executives.
• Demonstrate proficiency in PC, Mac OSX, and iOS hardware.
• Configure AV meeting setups.
• Install and configure new technologies.
• Image laptops with the latest approved Windows OS.
• Set up and configure physical workstations and laptops.
• Deliver IT orientation to new employees.
• Manage Active Directory profiles and Office 365 accounts.
• Coordinate and execute employee moves.
• Maintain end-user computing inventory.

Skills

Familiarity with Active Directory

Experience using ManageEngine Endpoint Central

Proficiency in SharePoint

Proficiency in Power Automate

Proficiency in PowerShell

Knowledge of VoIP systems

Knowledge of AV systems

Strong awareness of emerging technologies

Education

Relevant certifications or formal degree in Computer Science or related fields

Job description

A leading financial solutions company in Fort Lauderdale seeks an Enterprise Computing Engineer to provide exceptional IT support to executives and employees. This role focuses on diagnosing hardware/software issues, configuring A/V setups, and managing user training. Ideal candidates are team players with a degree in Computer Science and proficiency in key technical skills. Competitive compensation and benefits offered, including generous PTO.