Helpdesk Tier 1

Tgi Main Company; Boca Raton (FL); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Dental insurance

Health insurance

Vision Insurance

Life Insurance

PTO

401(k)

Job summary

iPower Technologies in Boca Raton, FL is seeking a Level 1 Helpdesk Support Professional to provide remote client support over the phone. The role requires strong communication, solid troubleshooting, and a customer-focused mindset. Full-time, in-person at 6111 Broken Sound Pkwy NW Ste 170, Boca Raton, 33487.

You will handle Windows 10/11, Office 365, printers, networking basics, and ticketing systems, with opportunities to grow into higher-level IT support.

Qualifications

• Excellent written and verbal communication skills.
• Strong troubleshooting abilities and the capacity to follow instructions.
• Proficient documentation skills, including the creation of standard operating procedures.
• Ability to handle multiple priorities and respond urgently to situations requiring quick resolutions.
• Professional demeanor and strong service orientation.

Responsibilities

• Proficiency in Ticketing Systems and Monitoring Software is advantageous.
• Handling Managed Solutions from various providers.
• Troubleshooting Software Issues.
• Installation, configuration, and troubleshooting of Network/Local Printers, scanners, and other peripherals.
• Strong background in Windows 10/11.
• Exposure to Office 365.
• Desktop support, especially Outlook/Word/Excel/PowerPoint.
• Installation and management of software, including updates and tools.
• Providing customer service support over the phone.
• Remote support knowledge.
• Networking and troubleshooting proficiency.
• Knowledge of Windows and Servers, Active Directory, Exchange On-Prem or Office 365.
• Setting up mobile devices from different vendors with diverse requirements.
• Responsibilities may evolve based on priorities.

Skills

Ticketing systems

Monitoring software

Windows 10/11

Office 365

Remote support

Printer management

Networking basics

Tools

Active Directory

Exchange On-Prem/Office 365

Printer drivers

Office 365 Admin Center

Job description

Job Details: Job Location: Boca Raton, FL 33487, Salary Range: $50,000.00 - $60,000.00 Salary,

iPower Technologies, a dynamic IT corporation offering comprehensive computer and network support, is currently expanding its team. We are actively seeking a Level 1 Helpdesk Support Professional for an immediate opening, focusing on delivering remote client support over the phone.

*If you have less than 2 years of IT experience, please refrain from submitting your resume*

Responsibilities:

• Proficiency in Ticketing Systems and Monitoring Software is advantageous.
• Handling Managed Solutions from various providers.
• Competency in Computer Hardware.
• Troubleshooting Software Issues.
• Installation, configuration, and troubleshooting of Network/Local Printers, scanners, and other peripherals.
• Strong background in Windows 10/11.
• Exposure to Office 365.
• Desktop support expertise, particularly in resolving issues with Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).
• Installation and management of software, including updates and tools.
• Providing customer service support over the phone.
• Remote support knowledge.
• Networking and troubleshooting proficiency.
• Knowledge of Windows and Servers, Active Directory, Exchange On-Prem or Office 365.
• General understanding of IT Support client handling and various customer service scenarios.
• Setting up mobile devices from different vendors with diverse requirements.
• Responsibilities and duties may evolve and be reassigned based on company priorities and business requirements.
• Successful candidates will possess excellent communication skills, the ability to thrive under pressure and deadlines, and adept handling of complex customer situations.

Requirements:

• Excellent written and verbal communication skills.
• Strong troubleshooting abilities and the capacity to follow instructions.
• Proficient documentation skills, including the creation of standard operating procedures.
• Ability to handle multiple priorities and respond urgently to situations requiring quick resolutions.
• Professional demeanor.
• Strong service orientation.

Job Type:

Full-time

Salary:

$50,000.00 - $60,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Vision Insurance
• Life Insurance
• PTO
• 401(k)

Schedule:

Monday to Friday

Work Location:

In-person (6111 Broken Sound Pkwy NW Ste 170, Boca Raton, FL 33487)

EEO Statement

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.