White-Glove Furniture Delivery & Experience Lead

Kimbrells; South Carolina; On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

401(k)

401(k) matching

Paid time off

Employee discounts

Training & development

Opportunity for advancement

Job summary

Kimbrell’s Furniture is seeking a Delivery & Customer Experience Specialist to safely deliver and set up furniture in customers’ homes while providing a premium white-glove experience. The role also supports showroom, warehouse, and customer account activities to ensure a seamless, customer-centric experience across all interactions.

Responsibilities include accurate delivery, professional communication, and brand representation.

Qualifications

• Strong customer service and communication skills.
• Ability to deliver a high-quality, white-glove customer experience.
• Basic mechanical aptitude for furniture assembly.
• Attention to detail and accuracy in documentation.
• Problem solving with sound judgment and escalation awareness.
• Ability to work independently and as part of a team.
• Strong organizational and time management skills.
• Professionalism and ability to represent the brand positively.

Responsibilities

• Deliver, assemble, and set up furniture in customers’ homes with a high level of care and professionalism.
• Safely load, secure, transport, and maneuver merchandise while protecting customer homes and property.
• Verify delivery accuracy, obtain customer signatures, and confirm satisfaction with delivered products.
• Document and report damaged or missing items and address customer concerns as needed.
• Provide exceptional customer service and represent the brand professionally in all interactions.
• Support showroom operations by merchandising, moving, and maintaining displays.
• Assist with inventory movement between warehouse and showroom and help with product placement.
• Support warehouse activities including receiving, staging, and organizing merchandise.
• Assist with customer account follow-ups, collections, and repossessions per policies.
• Operate delivery vehicles safely, perform routine inspections, and report maintenance needs.
• Assess and document service issues, communicating findings to management.
• Perform other duties as assigned.

Skills

Customer service

Communication

Attention to detail

Documentation

Problem solving

Independence

Teamwork

Time management

Education

High school diploma or equivalent

Job description

Kimbrell’s Furniture is seeking a Delivery & Customer Experience Specialist to safely deliver and set up furniture in customers’ homes while providing a premium white-glove experience. The role also supports showroom, warehouse, and customer account activities to ensure a seamless, customer-centric experience across all interactions.

Responsibilities include accurate delivery, professional communication, and brand representation.