White-Glove Employee Experience Associate

Atoms; Dallas (TX); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Base salary + bonus

Medical, dental, vision insurance

401k with company match

Flexible Paid Time Off

Free membership and monthly ride

Job summary

Atoms is building the machines that power progress. The Employee Experience Associate supports W-2 drivers and customers via phone, chat, and Zendesk, ensuring a white-glove experience.

You will help with scheduling, policy clarification, and attendance, while protecting sensitive information. Based in Dallas, this role requires evenings/weekends at times and active participation in team meetings to improve driver and customer sentiment.

Qualifications

• 1+ years of experience in a high-touch customer and/or internal support role.
• High school diploma or equivalent.
• Strong interpersonal and communication skills.
• Ability to articulate policies clearly with empathy.

Responsibilities

• Deliver off-the-road employee support via phone, chat, and Zendesk.
• Manage Zendesk queues with timely responses and SLA adherence.
• Review and document employee appeals related to safety scores or policy violations.
• Handle PII with discretion following data privacy standards.
• Document and categorize driver complaints for follow-up.
• Handle inbound customer calls/texts via HubSpot/UJET when needed.
• Participate in team meetings to share trends and improvements.

Skills

Customer support

Strong communication

Attention to detail

Discretion with PII

CRM navigation

Education

High school diploma

Tools

Zendesk

HubSpot

UJET

Job description

Atoms is building the machines that power progress. The Employee Experience Associate supports W-2 drivers and customers via phone, chat, and Zendesk, ensuring a white-glove experience.

You will help with scheduling, policy clarification, and attendance, while protecting sensitive information. Based in Dallas, this role requires evenings/weekends at times and active participation in team meetings to improve driver and customer sentiment.