Employee Experience Associate - Onsite Dallas

ATOMS Careers page; Dallas (TX); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401k with company match

Flexible Paid Time Off

Free membership and monthly ride

Job summary

ATOMS in Dallas is seeking an Employee Experience Associate to support off-the-road employee drivers and, at peak times, customers. You will handle scheduling, policy clarification, and inquiries via phone, chat, and Zendesk, ensuring every interaction is clear, consistent, and delivers a high-quality, white-glove experience for our people.

The role requires 1+ years in a high-touch support environment, strong written and verbal communication, discretion with PII, and the ability to work

Qualifications

• 1+ years in a high-touch customer/internal support role.
• High school diploma or equivalent.
• Strong interpersonal skills with a desire to help others.
• Superior written and verbal communication skills; ability to explain complex policies clearly and empathetically.
• Exceptional attention to detail and ability to interpret, apply, and defend complex policies.
• Commitment to discretion and integrity when handling sensitive information (PII, disciplinary records).
• Tech-savvy and comfortable navigating multiple software systems (CRM, scheduling, timekeeping).
• Proven ability to manage high-volume support queues and meet SLA.
• Willingness to work evenings and Saturdays if needed.

Responsibilities

• Deliver exceptional off-the-road support to employees via phone, chat, and Zendesk, focusing on scheduling, attendance, and policy clarification.
• Manage Zendesk queues, ensure timely responses, and provide thorough resolutions.
• Review and document employee appeals related to safety scores or policy violations and escalate as needed.
• Handle employee data with discretion per privacy and security standards.
• Document and categorize customer-reported driver complaints for follow-up by Market Operations.
• Assist customers when needed via inbound calls and texts (Hubspot, UJET) with trip or account issues.
• Participate in team meetings to share trends and process improvements.

Skills

Customer support experience

Strong interpersonal skills

Excellent written and verbal

Attention to detail

Discretion and integrity

Tech-savvy (CRM, scheduling, time"keep

Ability to work evenings/Saturdays

Education

High school diploma or equivalent

Tools

Zendesk

HubSpot

UJET

CRM systems

Job description

ATOMS in Dallas is seeking an Employee Experience Associate to support off-the-road employee drivers and, at peak times, customers. You will handle scheduling, policy clarification, and inquiries via phone, chat, and Zendesk, ensuring every interaction is clear, consistent, and delivers a high-quality, white-glove experience for our people.

The role requires 1+ years in a high-touch support environment, strong written and verbal communication, discretion with PII, and the ability to work